[Hiring] Application Specialist - IT @SkinSpirit

Role Description

The Application Specialist is responsible for supporting our primary line of business application, Zenoti. This includes:

• Responding to support calls from staff
• Debugging and resolving issues in the software
• Submitting tickets to vendors
• Educating staff on processes
• Configuration of the platform
• Providing remote and onsite support to deploy and troubleshoot hardware and software
• Maintaining clear communication, timely response, and teamwork

Qualifications

• High School Diploma required; Bachelor's degree in Information Technology, Information Systems, Business or a related field is a plus
• 2+ years of experience working in a retail or corporate environment required
• 1+ years of experience working with medical spa software desired; Zenoti, Modmed, Patient Now or Boulevard experience is a strong plus
• Strong problem-solving, critical thinking and decision-making skills
• Excellent customer service skills
• Demonstrated ability to learn quickly and work effectively in a fast-paced, rapidly changing environment
• Good communication skills, including writing, speaking and active listening
• Project management skills, including organization, planning, time management and prioritization
• Self-motivated and able to work independently and with the IT team
• Demonstrated general IT aptitude and basic troubleshooting skills
• Proficiency in Office applications, including but not limited to Excel, Word, Outlook, and Teams

Requirements

• Maintain and configure the Zenoti platform and other software platforms in coordination with other department members
• Stay current in the knowledge of the various platform functionality
• Training of the application to internal staff members
• Setup, manage, and maintain testing environment in coordination with other department members
• Create and maintain documentation for processes, configuration, and end user training
• Maintain change log entries for significant changes to any IT system
• Identify product usability issues and work with department members to develop solutions
• Communicate staff feedback to the department head
• Participate in meetings and calls with vendors
• Troubleshoot and resolve end-user support requests with a high level of responsiveness
• Participate in IT projects, including the design and deployment of new IT systems and services
• Support IT department’s responsibilities in clinic expansion and build out
• Manage and maintain IT hardware and software support systems as delegated
• 5%-15% travel required based on business need
• Other duties as assigned

Benefits

• Competitive benefits package
• Generous employee discounts
• Friends & Family discounts
• Beautiful working environment with a stellar team
• Paid holidays
• 401k plan with a company match program
• Medical, Vision, and Dental insurance for full-time employees