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Human Resources
Senior Manager, Employee Experience
@PetPartners, Inc
[Hiring] Senior Manager, Employee Experience @PetPartners, Inc
Mar 30, 2025 - PetPartners, Inc is hiring a remote Senior Manager, Employee Experience. 💸 Salary: unspecified. 📍Location: USA.
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Role Description
IPH is seeking a Senior Manager, Employee Experience to lead the operational aspect of people services, including the development and implementation of employee relations policies, and manage employee relation cases in collaboration with the legal team, People Partners, and Total Rewards. Manage the logistical aspects of global mobility across various entities of the IPH group.
- Lead and manage the People Services function and team and leverage and build a scalable service model.
- Gather and analyze employee feedback across all levels regularly and revise people programs and policies to generate more positive outcomes.
- Build employee relations functional capability and serve as the primary point of contact for employee relations issues, investigating and resolving complex or critical employee relations issues in a timely and effective manner.
- Lead investigations for IPH Lighthouse complaints and employee relations issues in collaboration with the legal team.
- Maintain compliance with immigration and tax regulations with global mobility within IPH to include visa process.
- Stay abreast of legal and regulatory changes to ensure compliance with employment laws impacting employee relations and global mobility.
- Mitigate risks related to employee relations issues, providing proactive advice and solutions to minimize legal exposure.
Responsibilities
- Collect and analyze employee relations data, trends, and metrics to identify areas of concern or improvement.
- Standardize and document people team processes and identify people services that can be transitioned to tier 0 (automated in Workday) or tier 1 (moved to People Services team for ownership).
- Handle employee complaints, manage grievance procedures, and facilitate counseling with other stakeholders in tiered partnership with People Partners and Legal.
- Model best practices in interviewing techniques and mastery of empathy, confidentiality, and connecting themes.
- Foster open communication channels between employees and management, promoting transparency and trust.
- Recommend and implement solutions to resolve employee relations issues and promote a positive work environment.
- Provide guidance and coaching on employee relations matters, ensuring fair and consistent application of company policies and procedures.
- Participate in and/or lead projects focused on continuous improvement.
- Partner with senior business stakeholders and HR teams to develop and implement Employee Relations best practices and programs.
- Seek input from peers, managers, and appropriate stakeholders to ensure compliance with applicable laws and regulations and IPH policies.
- Develop and harmonize HR compliance policies where applicable across IPH.
- Support performance management process, including disciplinary process, performance improvement plans, performance reviews, and goal setting.
- Partner with legal to establish standard templates for investigations and disciplinary process.
- Provide one-on-one consulting/coaching with senior/executive business leaders, or by engaging relevant stakeholders and People partners in capability building conversations.
Supervisory Responsibility
- Lead people services team.
Qualifications
- Bachelor’s degree in Business, Human Resources or related field.
- 10+ years of progressive experience in Human Resources.
- 5+ years of experience focused on Employee Relations.
- 2+ years experience with Workday.
- Previous M&A integration experience is highly desired.
- Previous Global Mobility experience is highly desired.
- Travel to IPH sites may be required.
Benefits
- Comprehensive full medical, dental and vision Insurance.
- Basic Life Insurance at no cost to the employee.
- Company paid short-term and long-term disability.
- 12 weeks of 100% paid Parental Leave.
- Health Savings Account (HSA).
- Flexible Spending Accounts (FSA).
- Retirement savings plan.
- Personal Paid Time Off.
- Paid holidays and company-wide Wellness Day off.
- Paid time off to volunteer at nonprofit organizations.
- Pet friendly office environment.
- Commuter Benefits.
- Group Pet Insurance.
- On the job training and skills development.
- Employee Assistance Program (EAP).
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Human Resources
Human Resources
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 30, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
