[Hiring] HR & People Performance Manager @Hope Homecare Services Limited
Apr 04, 2025 - Hope Homecare Services Limited is hiring a remote HR & People Performance Manager. 💸 Salary: unspecified. 📍Location: UK.
Contact Us- Recruitment@hopehomecare.co.uk
To lead the delivery of high-quality HR operations across Hope Homecare, ensuring a proactive approach to staff performance, wellbeing, retention, and development. This role oversees all HR processes from appraisals and bonuses to wellbeing initiatives, with support from a part-time HR Assistant and the Citation HR platform for legal compliance and policy support.
Key Responsibilities
· • Lead and document all staff appraisals and supervisions, including follow-up actions.
· • Track development goals and ensure promised training or qualifications are actioned.
· • Own and maintain the bonus tracker; issue monthly letters and coordinate with payroll.
· • Oversee Divya (HR Admin), checking accuracy of files and onboarding documentation.
· • Process DBS checks and monitor renewals for all relevant staff.
· • Lead Employee of the Month programme, staff celebration calendar, and morale initiatives.
· • Organise and send birthday cards, new baby gifts, bereavement gifts, and sick leave support.
· • Plan and coordinate the Christmas party, Christmas cards, and staff gift organisation.
· • Manage internal HR communications – emails, WhatsApp updates, posted staff messages.
· • Conduct exit interviews, analyse trends, and produce monthly turnover reports.
· • Ensure annual salary uplift planning, letters, and payroll integration with Rudra.
· • Handle grievances, disciplinaries, maternity/paternity/bereavement leave requests.
· • Liaise with Citation HR for employment law and disciplinary procedures.
· • Promote and monitor usage of staff wellbeing services like BupaAssist.
· • Regularly audit staff files and HR records for CQC/Home Office/PAMMS readiness.
Key Relationships
- Divya (HR Assistant) – oversight and task delegation - Rudra (Accounts & Payroll) – coordination for pay-related actions - Marzana (Compliance Manager) – alignment of HR files with audit standards - Fabiola (In-house Trainer) – training requests and follow-ups - Saeran (Recruitment Officer) – recruitment process input - Aggie (Deputy Manager) – field team performance escalation
Requirements
• Minimum 3 years’ HR experience (health and social care preferred)
· • Strong understanding of UK HR law and employee lifecycle
· • Excellent written communication and organisational skills
· • Experience handling staff issues including disciplinaries and grievances
· • Comfortable working independently with remote tools and systems
· • Ability to analyse staff trends and propose actionable improvements
· • Familiarity with Sage 50, Access People Planner, and HR portals is a plu
Benefits
ope Homecare is committed to staff development and retention. This role is critical to delivering a compliant, compassionate, and engaging experience for all our employees.
About the company
Principles and Values for Hope Homecare Services Ltd
We are committed to supporting all Service Users so that they can continue their lives with dignity and independence and be participating members of their own communities. Hope Homecare Services Ltd is committed to meeting the needs of those people entrusted to our care. We will ensure that Service Users are able to live the lives they choose and Hope Homecare Services Ltd will support them to remain independent in their own homes.
All people who are supported by and work at Hope Homecare Services Ltd and those who care for them will be treated with dignity and respect. We aim to offer skilled Care to enable Service Users to achieve their optimum state of health and well-being. We uphold the human and citizenship rights of all those we provide Care to and those who work for Hope Homecare Services Ltd. Individual choice and personal decision-making are the right of all Service Users and this right will be supported by all people who work for Hope Homecare Services Ltd. The right of independence will be respected and encouraged for all Service Users. The individual uniqueness of Service Users will be recognised and valued, and we will reflect this in our Care Plans and how we listen and respond to Service Users.
Services we provide:
- Personal Care
- Meal Preparation
- Medication administration
- Companionship
- Out and About
- Sitting service
- Live in Care
- Cleaning
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
