Role Description
Co-own the RCM P&L with the EVP of RCM, including revenue, cost structure, EBITDA, and cash flow performance.
-
Own and actively manage the full RCM cost budget, including internal staffing and FTE planning, external billing RCM, and technology investments.
-
Establish cost-per-unit benchmarks (e.g., cost to collect, cost per claim) and conduct monthly variance analysis to identify inefficiencies, rightsizing opportunities, and ROI gaps across all operational spend.
-
Drive enterprise-wide initiatives to accelerate cash collection, improve yield, and enhance cost efficiency.
-
Establish, monitor, and report on financial performance benchmarks including net collection rate, gross-to-net revenue realization, days in AR, denial, write-off rates, and bad debt allowance.
-
Oversee monthly revenue recognition processes, working in concert with Accounting and FP&A to ensure revenue is accurately stated in accordance with GAAP and applicable healthcare accounting standards.
-
Build and maintain long-range financial models incorporating growth, acquisitions, payer mix dynamics, and resource management strategies.
-
Partner with Finance on forecasting, budgeting, and variance analysis related to the revenue cycle.
-
Oversee net collection rate, AR performance, denial rates, and payer yield.
-
Establish data-driven accountability across the full revenue cycle.
-
Identify and execute opportunities for pricing optimization, contract improvement, and reimbursement uplift.
-
Quantify payer trends and their impact on net revenue, proactively surfacing financial risks to the CFO and executive team.
-
Monitor Self-Pay Strategy to ensure maximum reimbursement for self-pay and patient responsibility after insurance, recommending improvements and opportunities that are scalable and meet PCI and other regulatory requirements.
-
Ensure RCM operations and resources are aligned with financial targets and growth objectives.
-
Measure and drive efficiency through automation, technology, and process redesign.
-
Evaluate ROI on technology, vendors, and internal investments.
-
Support integration of acquisitions with a focus on financial performance and scalability.
-
Ensure financial and regulatory compliance across all RCM activities.
-
Working with Compliance, maintaining strong internal controls related to billing, collections, payment reconciliation, quality and reporting.
-
Monitor regulatory changes impacting reimbursement and revenue recognition.
-
Serve as the financial voice of RCM with executive leadership and the Board.
-
Partner with clinical, operational, and finance teams to align incentives and outcomes.
-
Build a performance-driven culture with clear accountability for results.
Qualifications
-
10+ years in healthcare revenue cycle and financial leadership roles required.
-
Demonstrated experience owning a net revenue budget of $500M+ across multiple specialties or markets required.
-
Demonstrated experience in evaluating and managing resource utilization, incorporating offshore vendor resource implementation and adoption of automation or AI resources required.
-
Proven ownership of P&L and large-scale financial operations required.
-
Proven track record of presenting financial performance, variance analysis, and strategic recommendations to a CFO, Board of Directors, or equivalent executive body required.
-
Deep expertise in reimbursement, payer dynamics, and revenue optimization required.
-
Strong track record of driving measurable financial improvement required.
-
CPA with healthcare industry experience preferred.
-
CRCE (Certified Revenue Cycle Executive β AAHAM) preferred.
-
Experience in physician enterprise or multi-specialty acute care RCM spanning Emergency Medicine, Hospital Medicine, Anesthesiology, and/or Radiology preferred.
-
Experience leading revenue cycle financial due diligence for M&A or new practice acquisitions preferred.
-
Familiarity with AI/automation ROI modeling in a revenue cycle context preferred.
-
Experience in oversight of a budget, revenue and expense management.
-
Experience in strategic planning and execution of short term and long-term plans.
-
Strategic, visionary, and innovative leadership.
-
Proven ability to develop strong relationships and work collaboratively across multiple business functions.
-
Highly skilled at conflict management and resolution.
-
Possess excellent problem-solving capabilities.
-
High level of emotional intelligence and proven professional judgment.
-
Ability to manage multiple work streams, projects, tasks, and goals.
-
Knowledge and experience with industry charge methodology, billing and collection regulations.
-
Possess excellent communication skills and ability to communicate effectively with staff, executives, and other professionals.
-
Ability to travel regularly.
Benefits
-
Superior health plan options.
-
Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
-
Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
-
Generous paid time off starting 3-4 weeksβ annually.
-
Student Loan Refinancing Discounts.
-
Professional and Career Development Program.
-
EAP and travel assistance included.
-
Wellness program.
-
Purpose-driven culture focused on improving the lives of our patients, communities, and employees.