[Hiring] Technical Billing & FinOps Manager @Sardine

Role Description

We are seeking a highly analytical and technical professional to own finance-related workflows at the intersection of Finance, RevOps, and Product.

• Serve as the primary architect and administrator of our Order-to-Cash ecosystem — spanning product configuration across our tech stack all the way through payment collection.
• Ensure our revenue scales accurately through significant cross-functional collaboration.
• Partner with Finance, RevOps, Sales, Customer Success, Partnerships, Product, and Engineering to develop billing logic for new products, troubleshoot issues, administer customer order changes, and improve the quality and reliability of our commercial data and workflows.
• Establish more structured processes suited to our next phase of growth.
• Take on increasing ownership in financial operations, including responsibility for calculating and administering commissions for 40+ employees.

What you'll be doing

• Own the billing stack. Administer metering, usage, and billing logic for a complex, multi-SKU product set, primarily through our third-party billing software.
• Manage monthly invoicing. Drive the invoicing process end-to-end, ensuring accuracy and completeness.
• Act as first-line billing support for GTM and Finance stakeholders on contract terms, billed usage, invoicing anomalies, discounts, and triage of configuration vs. engineering issues.
• Enable internal teams on how to interpret billing data, and build processes that make billing data increasingly transparent and accessible across the company.
• Enable customers to understand their invoices and contracts.
• Implement new products. Partner with Product and Engineering to determine the best billing approach for new products.
• Support pricing and packaging rollouts — new SKUs, updated bundles, and new regions.
• Inform pricing strategy by recommending models that create win-wins for customers and the business.
• Monitor operational health across your scope, identifying recurring issues, process gaps, and opportunities for systemic improvement.
• Be an escalation point for the collections team when there is ambiguity in a contract discussion.

Qualifications

• 5+ years of experience in Financial Operations, Business Analytics, or Business Systems Engineering with a proven track record of owning complex business logic.
• Direct experience managing usage-based billing platforms (e.g., Metronome, Orb, Stripe Billing) and their integrations with Salesforce and ERPs.
• Strong understanding of SaaS revenue recognition and how usage translates to revenue.
• A customer-centric approach to handling invoice questions and billing inquiries.
• Advanced SQL skills.
• Comfort operating in a fast-moving environment as a cross-functional hub.

Benefits

• Generous compensation in cash and equity.
• Early exercise for all options, including pre-vested.
• Work from anywhere: Remote-first Culture.
• Flexible paid time off and Year-end break.
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific.
• 4% matching in 401k / RRSP - US and Canada specific.
• MacBook Pro delivered to your door.
• One-time stipend to set up a home office — desk, chair, screen, etc.
• Monthly meal stipend.
• Monthly social meet-up stipend.
• Annual health and wellness stipend.
• Annual Learning stipend.