[Hiring] Team Lead, Service Billing Project Accountant @Cencora

Role Description

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Under general supervision of the Senior Manager, Client Service Billing, the Team Lead is responsible for:

• Accurately producing client invoices
• Monitoring workflow within the assigned group
• Monitoring accounts receivable
• Serving as the Finance liaison for Innomar Operational Program Managers

The role acts as a senior member of the team, handling client billing needs, special projects and assignments of a more complex nature. Success requires the ability to work independently and collaboratively and to adapt to rapidly changing program or project requirements.

Responsibilities

• Contract Interpretation and Billing Governance:
  • Validate Project Accountant interpretation of complex, ambiguous or non-standard contract terms, fee structures, billing triggers, payment terms and change orders.
  • Review and approve new or amended billing setups, templates, routine contract assumptions and reporting logic.
• Client Invoicing:
  • Oversee daily and monthly billing workflow to ensure invoices, credits, rebills and supporting packages are complete, accurate and timely.
  • Provide guidance for non-standard billing logic and complex calculations, review unusual trends, material variances and quality concerns.
  • Prioritize team workload, balance resources across clients and programs, establish deadlines and intervene when capacity or delivery risks arise.
  • Maintain sufficient hands-on knowledge to manage a complex portfolio, provide backup coverage and complete special assignments when required.
  • Communicate effectively with Project Managers and Client Managers regarding contract documents, change orders, contract modifications, approvals and additional services related to billing and project accounting.
• Accounts Receivable Monitoring:
  • Monitor detailed aged accounts-receivable listings and communicate aging to Program and Finance Management.
  • Work with Program Management and clients on aged outstanding invoices.
  • Maintain frequent contact with internal and external customers to address payment issues.
• Finance Liaison:
  • Serve as the first point of contact for assigned Business Unit teams, including Innomar Program Operational Managers and Directors.
  • Proactively manage Business Unit relationships by understanding billing and processes, conducting or co-conducting monthly business reviews, partnering with FP&A and communicating issues to Finance Management.
  • Support new program launches, closures, transitions and cross-functional initiatives from a Finance and billing perspective.
  • Lead responses to escalated billing questions and disputes, ensuring reconciliations, evidence and recommendations are clear and complete.
• Process Improvement and Other Responsibilities:
  • Identify and implement improvements that strengthen accuracy, consistency, automation, reporting, turnaround time and control effectiveness.
  • Support Finance and Operations-wide process-improvement initiatives.
  • Prepare ad hoc client requests, including internal and external audit requests.
  • Perform other duties as assigned.

Qualifications

• Bachelor's degree in Accounting required.
• Three to five years of progressively responsible billing-related experience, preferably in a healthcare environment with complex transactions.
• Experience working with multiple IT applications and data-management systems.
• Team-management capability, strong attention to detail, effective organization, results orientation, integrity and trust, basic business understanding, and outstanding written and verbal communication.
• Strong business-partnering skills with operational and Finance teams and external clients.
• Solid understanding of patient support programs preferred.
• Intermediate to advanced knowledge of Microsoft Office products.

Requirements

• Strong organizational and analytical skills and attention to detail.
• Ability to communicate effectively orally and in writing.
• Strong knowledge of accounting practices and principles.
• Ability to work in a fast-paced environment with competing deadlines.
• Strong interpersonal skills.
• Working knowledge of accounting software packages, with SAGE preferred.
• Advanced knowledge of Microsoft Word, Excel and PowerPoint.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.