[Hiring] Team Lead, Accounts Receivable @Dasco HME LLC

Role Description

The AR Team Lead is responsible for the day-to-day leadership of the Accounts Receivable team, including training, coaching, counseling, problem-solving, and performance monitoring. This role serves as a subject matter expert in AR functions such as billing, collections, denial management, and payment posting.

As an expert on the floor, this position assists the manager with the development and implementation of AR processes and procedures to improve cash flow and reduce outstanding receivables.

As both an individual contributor and a member of the leadership team, the AR Team Lead represents service excellence through their attitude, accuracy, productivity, and commitment to financial performance outcomes.

Qualifications

• High School diploma or GED equivalent.
• Six months’ relevant DASCO experience.
• Associates degree or Professional Certification in a related business field (preferred).
• Experience in medical billing, collections, or healthcare revenue cycle (preferred).
• No active disciplinary actions.
• Strong knowledge of AR processes, payer guidelines, and billing systems.

Requirements

• Provides daily direction and communication to AR team members to ensure claims follow-up, billing, collections, payment posting, and account resolution activities are completed accurately and timely.
• Monitors AR work queues to ensure productivity targets, aging goals, and key performance indicators (KPIs) such as days in AR, denial rates, and collection ratios are met.
• Engages in ongoing evaluation of AR processes and procedures; identifies trends in denials, underpayments, and unresolved accounts, and recommends process improvements to increase efficiency and reimbursement.
• Completes performance management activities as required by the department manager, including production audits, account reviews, side-by-sides, reporting, and quality monitoring.
• Provides regular feedback and coaching to team members on AR performance, including quality of work, productivity, payer guidelines adherence, and collection effectiveness.
• Ensures employees have appropriate training and resources to perform AR responsibilities, including payer requirements, billing systems, and compliance standards.
• Assists with escalation of complex AR accounts, payer disputes, and unresolved claims, ensuring timely resolution and appropriate follow-up.
• Escalates disciplinary concerns, ongoing performance issues, and employee relations matters to the department manager in accordance with company policy.
• Maintains a high-quality, team-focused work environment that promotes accountability, engagement, and continuous improvement.
• Assists the manager with daily AR operations, including workload distribution, staffing, scheduling, and productivity tracking to meet departmental and financial goals.
• Maintains a high level of knowledge in AR processes, including billing regulations, payer guidelines, compliance requirements, and internal systems.
• Participates in and may lead AR-related projects focused on process improvement, revenue cycle optimization, and organizational initiatives.
• Partners with the department manager and cross-functional teams (e.g., billing, intake, clinical, and customer service) to improve overall revenue cycle performance.
• Communicates effectively with leadership regarding AR trends, payer issues, staffing concerns, and operational risks.
• Performs other duties as assigned by the manager.

Benefits

• This is a full-time position, and hours of work and days are scheduled Monday through Friday, with shifts as determined by manager to meet department coverage needs.
• Occasional evening and weekend work may be required as job duties demand.

Work Environment

• This job operates primarily in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

• The employee is typically required to sit; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception, and ability to adjust focus.

Travel

• Travel is not typically required for this position.

EEO Statement

DASCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.