[Hiring] Tax Registration Specialist @OneSource Virtual

Role Description

The Tax Registration Specialist is responsible for supporting daily tax registration operations within the Tax Operations team. This position reports directly to the leader overseeing Tax Registration and ensures the delivery of high-quality payroll tax services to customers.

• Manage the end-to-end tax registration process, including rejections relating to missing account numbers and completing re-filing on behalf of customers.
• Collaborate with internal teams for case resolution.
• Prepare various tax transactions on behalf of OSV customers, including:
  • Withholding/Unemployment Tax Registration Applications
  • Tax D-Registrations
  • Name Change or Address Change Notifications
• Interface with customers via OSV Support to keep them apprised of tax registration activities.
• Manage assigned customer cases via OSV Support to ensure tax registration projects and filing rejection cases are addressed.
• Identify and analyze Payroll Tax needs and requirements.
• Research tax registration compliance and form changes to ensure the delivery of quality tax services to customers.
• Manage multiple sources of incoming data via electronic email queues, incoming mail, and applications.
• Meet quality and production metrics outlined for the position.
• Perform additional duties and special projects, as assigned.

Qualifications

• Working knowledge and language of the following business areas: Payroll and Payroll Tax.
• 2+ years of customer service experience.

Requirements

• Experience with multistate business tax registrations and/or licensing is highly desired.
• Associate degree in related field preferred.
• Payroll outsourcing experience preferred.
• Previous experience working with either TaxEx OR Workday, PeopleSoft, or other ERP HR/Payroll systems/applications preferred.

Benefits

• Values-based culture.
• Upward mobility.
• Professional development with opportunities of all kinds.