[Hiring] Staff Revenue Accountant @First Due

Role Description

First Due is seeking a detail-oriented, proactive Staff Revenue Accountant to join our Revenue Accounting team. This role supports customer account management, collections, and accounts receivable communications at a high-growth SaaS company serving fire and EMS agencies. Reporting to the Revenue Accounting Manager, this person plays a critical role in maintaining healthy cash flow and strong customer relationships. The ideal candidate is an accountant who communicates well, is organized and accurate, and is comfortable managing a high volume of customer and internal requests. This role offers the opportunity to grow a career in revenue accounting in an exciting and dynamic environment.

Key Responsibilities

• Serve as the primary point of contact for the AR inbox and phone line, providing prompt, same-day responses to customer and internal requests.
• Partner with customers to research and resolve billing questions, ensuring accurate and up-to-date account balances.
• Maintain thorough, well-organized collection notes, account documentation, and customer correspondence in NetSuite.
• Prepare journal entries, maintain accurate work papers, and reconciliations.
• Prepare the monthly accounts receivable reconciliation and support other month-end close tasks to maintain a 3-day month-end close.
• Prepare weekly AR aging and collections reporting for leadership team.
• Maintain customer sales tax exemption certificates and support state and local tax compliance, including business license registrations and renewals.
• Complete customer-requested forms, vendor registrations, and onboarding requirements.
• Collaborate cross-functionally with Customer Success, Sales, Billing, Legal, and Revenue Operations to resolve account matters.
• Assist with billing as needed.
• Provide documentation and support for internal and external audits.
• Recommend process improvements that strengthen accounts receivable operations and the customer experience.
• Contribute to revenue accounting projects as opportunities arise.

Qualifications

• Bachelor's degree in Accounting or Finance, or equivalent experience.
• 3–4 years of experience in accounting, accounts receivable, or collections.
• Working knowledge of general ledger concepts: debits, credits, journal entries, and reconciliations.
• Strong verbal and written communication skills, including comfort speaking with customers by phone about past-due balances.
• High attention to detail, strong organizational skills, and reliability in a high-volume, fast-paced environment.
• Ability to read customer contracts and quotes (terms, start dates, products, and pricing).
• Coachable and motivated; a quick learner who adapts to new systems and tools.
• Must be located in and able to work Eastern Time hours.

Preferred Qualifications

• Experience in a B2B or subscription/SaaS environment.
• Experience using NetSuite or another ERP.
• Collections experience with government or public-sector customers.
• Proficiency in Excel (lookups, pivot tables).

Requirements

• All applicants must be authorized to work for any US employer in the United States.
• Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time.
• Hiring is contingent upon candidates successfully passing a criminal background check.
• As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Benefits

• Comprehensive compensation and benefits package for eligible employees.
• Competitive pay.
• Medical, dental, and vision coverage.
• FSA/HSA.
• 401(k).
• Flexible PTO.
• Fully remote workplace.
• Technology stipend.
• Opportunities for advancement.
• Other benefits and perks that set our team apart.

Company Description

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.