[Hiring] Sr. Collections Specialist @US Signal

Role Description

We are looking for a Sr. Collections Specialist who can manage a complex commercial portfolio with confidence, make smart decisions independently, and resolve difficult situations without losing the client relationship in the process. This is not an entry-level role; we need someone who knows collections inside and out, understands commercial agreements, and can walk into a billing dispute and own it from start to finish.

• Manage a high-volume B2B commercial account portfolio, prioritizing outreach based on risk and delinquency levels.
• Proactively contact clients by phone and email to negotiate payment arrangements and recover past-due balances.
• Apply sound judgment in selecting the right collection strategy for each account, maintaining accurate documentation in our ERP or collections management system.
• Serve as the primary point of contact for complex billing disputes, owning each case from identification through resolution.
• Verify that invoices align with contractual terms before and during the collections process.
• Monitor aging reports daily, assess portfolio health, and keep management informed on high-risk accounts and overall portfolio status.

Qualifications

• Deep expertise in commercial collections processes and agreement interpretation.
• Confident, independent decision-maker who can assess complex situations and act.
• Strong cross-functional collaboration skills, working well with finance, legal, and client-facing teams.
• Meticulous documentation habits and experience with ERP or collections management systems.
• A professional communicator who can deliver difficult news without burning bridges.

Requirements

• Collections & Accounts Receivable Expertise: Strong working knowledge of B2B collections processes, billing systems, and commercial agreement interpretation.
• Technical Proficiency: Hands-on experience with ERP and collections management systems and Microsoft Office Suite, particularly Excel.
• Communication & Dispute Resolution: Excellent verbal and written communication skills with a professional, persuasive, and diplomatic approach.
• Education: Bachelor's Degree or 4+ Years Professional Experience in Business, Finance, or related field preferred.
• Experience: 4+ Years Experience in business-to-business collections, accounts receivable, or a related commercial finance role.

Benefits

• Generous paid time off policy, including vacation and 10 paid holidays.
• Competitive and comprehensive medical, dental, and vision benefits plans.
• 401(k) retirement plan with a generous contribution.
• Group Term Life Insurance covered 100% by employer.
• Wellness Incentive to promote overall employee well-being.
• Paid volunteer time.
• Business casual dress code.