[Hiring] Senior Supplemental Claims Recovery & Analysis Specialist @Carrington Mortgage

Role Description

The Sr Claims Recovery & Analysis Specialist is responsible for ensuring prepared FHA supplemental claims are completed accurately and according to insurer/investor guidelines. Responsibilities include:

• Review prepared supplemental claims for FHA loans prior to filing.
• Review timely and accurately according to insurer guidelines and requirements.
• Confirm that analysis of initial claim, initial claim payment and new advances included in supplemental claim filing is accurate.
• Verify all applicable and required documentation is included in the claim file and uploaded to the agency system.
• Maintain updates in LoanServ, updating CITs upon the date the action occurs.
• Provide corrections to claim filer which are identified during the Quality Review Process and follow-up within 24 hours of issuance.
• Responsible for learning new skills and expanding job knowledge to better perform assigned duties.
• Maintain monthly performance in alignment with quality expectations.
• Complete ad hoc projects related to FHA loans, primarily FHA Supplemental claims, as necessary.
• Stay abreast of relevant changes to GSE guidelines, industry standards and client expectations.
• Ensure timely completion of projects and tasks when assigned; renegotiate deadlines if unable to meet them.
• Look for opportunities to improve the department’s processes and procedures, reduce costs, and eliminate non-essential and manual processes and activities.
• Keep Team Lead and Supervisor informed of all trends and problems including claim denials/curtailments and claim payment offsets.
• Possess strong working knowledge of all Default Servicing processes including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance and Claims.
• Have strong knowledge of FHA default claim processes, including understanding of agency guidelines.
• Exhibit solid computer skills with MS Word and Excel.
• Demonstrate excellent attention to detail, time management, and organizational skills.
• Show strong writing skills, including proper punctuation and grammar, organization, and formatting.
• Work under general direction to accomplish department goals and reduce/mitigate financial loss to CMS and its Clients.
• Substantiate facts and properly document them.
• Work effectively and develop rapport with all levels of staff, management, Investors/Insurers, and 3rd parties.
• Make decisions that have moderate impact to immediate work unit.
• Identify urgent matters requiring immediate action and properly escalate them.
• Handle multiple tasks under pressure and changing priorities.

Qualifications

• High School diploma required; Associate/Bachelor Degree in accounting or other related field preferred.
• Three (3) or more years’ previous FHA claims experience.
• Two (2) or more years of quality assurance experience.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through various causes.

Company Description