[Hiring] Senior Manager Pro Credit - Collections & Disputes @The Home Depot

Role Description

The Senior Manager of Pro Trade Credit Collections will provide strategic leadership for the Collections and Disputes teams, guiding the development and execution of collection strategies that maximize cash flow, reduce bad debt exposure, and protect company assets. This role will oversee the dedicated Collections and Disputes organization, ensuring disciplined policy enforcement, effective risk mitigation, and alignment with broader commercial and financial objectives.

The ideal candidate will be a data-driven leader with demonstrated ability to:

• Translate complex analytics into executive-level business insights
• Optimize workflows through modern automation tools such as Bectran
• Effectively balance risk management discipline with strategic commercial objectives

Qualifications

• Minimum of 8 years of progressive commercial credit and collections experience
• 4–5 years in a leadership capacity managing large collections and dispute teams
• Advanced knowledge of commercial trade credit, corporate debt collections, dispute resolution, and litigation processes
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field required
• Professional certifications such as Certified Credit Executive (CCE) or Certified International Credit Professional (CICP) preferred

Requirements

• Demonstrated experience with credit and collections management platforms, preferably Bectran
• Advanced proficiency in Microsoft Excel and data visualization platforms such as Power BI or Tableau
• Strong negotiation, conflict resolution, and cross-functional partnership skills
• Ability to influence senior stakeholders and navigate complex customer situations
• Very strong communication skills, both verbal and written
• Able to think strategically about business problems and opportunities

Benefits

• Overnight travel typically required 5% to 20% of the time
• Comfortable indoor working conditions
• Frequent opportunity to move about