[Hiring] Senior Director, Payments and Embedded Fintech @Housecall Pro

Role Description

As the Senior Director, Payments and Embedded Fintech, you lead and grow HCP's Payments and Embedded Fintech business, driving revenue growth, product adoption, and long-term business performance. You own a portfolio of financial products, including:

• Card payments
• Automated Clearing House (ACH)
• Check payments
• Consumer financing
• Buy Now, Pay Later (BNPL)
• Business financing

You identify new opportunities to expand fintech offerings, improve payment experiences, and help our Pros manage cash flow, get paid faster, and spend less time chasing payments. You develop business cases for investment, own strategic fintech partnerships, and drive initiatives that increase Gross Merchandise Volume (GMV), revenue, and customer lifetime value.

You lead and develop a high-performing team, setting a high bar for execution, accountability, and AI-first ways of working. You use data, experimentation, and modern technology to make smarter decisions, improve operational efficiency, and identify opportunities for growth. You collaborate closely with:

• Product
• Engineering
• Marketing
• Sales
• Customer Success
• Finance
• Risk
• Legal

to bring new ideas to market, strengthen existing offerings, and deliver measurable business results. You balance long-term growth opportunities with day-to-day business performance, ensuring the fintech portfolio continues to scale and deliver meaningful value to our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Their success is our success.

What you do each day:

• Own GMV and revenue targets across Payments and Embedded Fintech, driving increased adoption, product usage, and monetization across our Pro base.
• Define and execute the growth strategy for the fintech portfolio, identifying new product offerings, customer segments, and opportunities to improve revenue, net take rate, and customer lifetime value.
• Experiment with product experiences, incentives, pricing, and packaging to increase adoption and revenue, using performance data to evaluate results and guide investment decisions.
• Lead product-led and sales-led go-to-market initiatives, partnering with Product, Marketing, Sales, and Customer Success to drive fintech adoption and engagement.
• Oversee day-to-day business performance, establishing clear accountability, financial forecasts, key performance indicators (KPIs), and operating rhythms to track progress and inform decisions.
• Own strategic relationships with fintech partners, including performance management, commercial negotiations, contract renewals, and opportunities to improve partnership economics.
• Drive AI-first ways of working by implementing AI-enabled workflows, automation, and modern data tools to streamline reporting, improve decision-making, and increase team efficiency.
• Partner with Product, Engineering, Finance, Risk, Compliance, and Legal to influence product roadmaps, manage regulatory and operational risks, and improve the overall fintech experience.
• Analyze Pro behaviors, product performance, and financial data to identify growth opportunities, guide structured pilots, and determine which initiatives to scale, optimize, or retire.
• Lead, mentor, and develop a high-performing team, fostering accountability, continuous improvement, and a culture of experimentation and innovation.

Qualifications

• 10+ years of experience in payments, fintech, embedded finance, strategic finance, or a related field, including 3+ years leading cross-functional teams.
• Proven track record of growing payments or fintech GMV and revenue, including direct ownership of revenue or profit and loss (P&L) targets.
• Deep expertise in payments economics, including card and ACH processing, interchange, take rates, monetization, compliance, and risk management.
• Experience sourcing, negotiating, and managing complex fintech partnerships and commercial contracts, with a focus on improving long-term economics and performance.
• Demonstrated experience driving product-led and sales-led go-to-market strategies that increase product adoption, usage, and revenue.
• Strong quantitative and financial modeling expertise, with the ability to develop business cases, evaluate investment opportunities, and present recommendations to Finance and executive leadership.
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation.
• Bachelor's degree in Finance, Business, Economics, or a related field, or equivalent work experience required.

Requirements

• Strong business ownership mindset with the ability to balance long-term growth opportunities with day-to-day execution and financial performance.
• Analytical and data-driven approach to decision-making, with the ability to separate meaningful insights from noise and turn complex information into clear actions.
• Bias for action, experimentation, and continuous improvement, with a focus on moving quickly, testing ideas, and delivering measurable results.
• Executive presence and strong communication skills, with the ability to influence senior leadership, external partners, and cross-functional stakeholders.
• Collaborative leadership style with the ability to develop high-performing teams, navigate ambiguity, and drive alignment across diverse business functions.
• A rich portfolio of active, self-directed exploration showing either an exceptional breadth of cross-functional interests or a profound depth of specialized mastery.
• Personal resilience to learn from scratch, and successfully thrive in ambiguity.

Benefits

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k).
• Paid holidays and flexible, take-it-as-you-need-it paid time off.
• Equity in a rapidly growing startup backed by top-tier VCs.
• Monthly tech reimbursements.
• A culture built on innovation that values big ideas, no matter where they come from.