[Hiring] Senior Collections Specialist @Truelogic

Role Description

The Senior Collections Specialist plays a vital role in protecting company capital and maintaining healthy client relationships across a past-due portfolio. Managing complex, high-balance commercial accounts, this position evaluates financial hardship, negotiates structured workout plans, and drives loss mitigation efforts while ensuring strict compliance with regulations. Operating fully remotely in LATAM during U.S. business hours, the ideal candidate brings strong analytical judgment, expert negotiation skills, and commercial finance background to resolve delinquent accounts without compromising customer trust.

Responsibilities

• Manage and prioritize a portfolio of high-balance, complex delinquent commercial accounts based on risk, balance, and aging.
• Evaluate business cash flow and financial health to structure viable repayment plans, settlements, and workout arrangements within authority limits.
• Act as the primary escalation point for sensitive, high-value, or severe risk collections cases.
• Conduct due diligence, financial research, and risk evaluations to minimize losses and prevent pre-charge-offs.
• Track, analyze, and report portfolio performance metrics and delinquency trends directly to management.
• Ensure strict adherence to FDCPA standards, state/federal regulations, and internal compliance protocols.
• Partner cross-functionally with Legal, Finance, Customer Service, and Sales teams to resolve root causes of recurring payment defaults.
• Mentor junior collections team members on negotiation best practices, compliance, and dispute resolution.

Qualifications

• 5+ years of collections experience handling complex, high-balance, or high-risk accounts within fintech, merchant cash advance (MCA), commercial lending, or B2B financial services.
• Bachelor’s degree in Finance, Business Administration, or related field (or equivalent practical experience).
• Exceptional verbal and written English skills (C1/C2) with proven de-escalation, conflict-resolution, and negotiation capabilities.
• Proficiency with CRM systems, collections software, ACH banking processes, and Microsoft Excel.
• Deep understanding of FDCPA guidelines and U.S. commercial collections regulations.

Benefits

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.