[Hiring] Senior Cash Specialist @Crum & Forster

Role Description

Crum & Forster is seeking a Senior Cash Specialist to join our Financial Operations team. This role is responsible for the accurate and timely application of insurance premium payments, reconciliation of accounts receivable activity, and resolution of unapplied and unallocated cash items. The Senior Cash Specialist serves as an experienced resource within the cash application function, handling more complex account activity, supporting process improvements, and assisting with day-to-day team guidance.

The ideal candidate will bring strong accounts receivable and general accounting experience, excellent research and problem-solving capabilities, and a commitment to delivering outstanding customer service in a fast-paced environment.

• Research and process daily cash receipts into the appropriate receivable system, applying payments to the correct customer account and policy transaction within established timelines.
• Reconcile remittances to accounts receivable balances and investigate discrepancies.
• Review and resolve unapplied and unallocated cash items on a regular basis.
• Correct misapplied cash and process cash transfers as needed.
• Perform daily and monthly cash balancing activities.
• Partner with collections and internal stakeholders to resolve premium and commission discrepancies, including overpayments and underpayments.
• Respond to customer service inquiries by phone and email within service standards.
• Research and resolve more complex cash application and account issues.
• Identify recurring issues and recommend process improvements to enhance accuracy and efficiency.
• Assist with documenting and updating workflows, procedures, and process changes.
• Provide support and guidance to team members on cash application processes and best practices.
• Participate in special projects and other duties as assigned.

Qualifications

• A Bachelor’s degree (or equivalent experience) and a minimum of 3 to 5 years of experience in accounts receivable, cash application, or general accounting.
• Strong knowledge of accounts receivable and general accounting principles.
• Property & Casualty insurance experience preferred.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong mathematical aptitude and attention to detail.
• Ability to prioritize workload and work effectively in a fast-paced environment.
• Demonstrated commitment to providing excellent customer service to internal and external stakeholders.
• Associate’s degree preferred, but not required.
• Ability to adhere to departmental policies, procedures, and authority levels in support of C&F’s risk management controls.
• Ability to work independently while collaborating effectively across teams.
• Experience handling complex reconciliations and cash application issues.
• Process-focused mindset with a commitment to continuous improvement.
• Willingness to support training and knowledge sharing within the team.

Benefits

• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Excellent benefits that go beyond health, dental & vision, focused on your whole family’s wellness, including physical, mental, and financial wellbeing.
• A wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications, and professional training.
• A dynamic, ambitious, fun, and exciting work environment.
• Encouragement of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program.