[Hiring] Senior Billing Specialist @Juniper Square

Role Description

As Juniper Square continues to expand, our billing complexity has intensified, driven by a tripling of transaction and invoice volumes over the last 18 months. We are seeking a Senior Billing Specialist to join our team and help navigate this increased scale. In this hands-on role reporting directly to the Billing & Collections Manager, you will collaborate closely with team members to ensure invoice accuracy, manage daily cash application, and provide guidance on invoice processing within Zone.

• Review customer contracts and correspondence, interpreting ambiguous contract language to determine correct billing treatment.
• Process invoices and credit memos for complex or non-standard billing scenarios.
• Guide and support teammates on invoice processing workflows within Zone.
• Review invoices processed by the team for accuracy before sending out to customers.
• Respond to customer billing inquiries via email, researching and providing accurate answers in a timely manner.
• Perform daily cash application: match incoming customer payments to invoices and post accordingly.
• Own follow-up on past-due accounts, coordinating escalations with Fund Admin/CX as needed.
• Monitor AR aging and flag at-risk balances to the Billing & Collections Manager.
• Play a key role in ongoing process improvements and workflow refinement within Zone (project-based work).
• Manage increased workload during peak Fund Admin billing cycles (December, March, June, September).
• Partner cross-functionally with Deal Desk on contract structuring, and with Fund Admin/CX on billing and collections.
• Comfortable using AI tools to improve productivity and efficiency across billing, cash application, and reporting workflows.

Qualifications

• At least 4 years of professional billing experience, particularly with intricate billing scenarios.
• Proven capability to analyze vague contract terms and determine precise billing consequences.
• Practical familiarity with Zone or equivalent NetSuite-native billing software, including the ability to train and guide team members.
• Proficiency in cash and payment applications, including matching and posting customer payments against invoices.
• Familiarity with Salesforce for navigating and extracting contract, account, and opportunity details.
• Adept at utilizing AI productivity tools (such as ChatGPT and Claude) to enhance daily workflows.
• Background in collections is advantageous, though the primary emphasis remains on billing mastery.
• Collaborative mindset with a strong emphasis on teamwork; comfortable guiding colleagues on workflows without needing a formal title.
• Strong interpersonal skills to interact with cross-functional internal stakeholders and a proactive approach to asking clarifying questions.
• Prior background in the Services and SaaS sectors is preferred.
• Highly resourceful with the capability to independently investigate and resolve questions when details are scarce.
• Thrives and operates effectively within a high-speed, dynamic workplace.
• Advanced proficiency in Excel, particularly utilizing calculations from the Fund Admin team, is a distinct plus.

Requirements

• Compensation for this position includes a base salary, equity, and a variety of benefits.
• The U.S. base salary range for this role is $60,000 - $75,000 USD.
• Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

Benefits

• Health, dental, and vision care for you and your family.
• Life insurance.
• Mental wellness coverage.
• Fertility and growing family support.
• Flex Time Off in addition to company-paid holidays.
• Paid family leave, medical leave, and bereavement leave policies.
• Retirement saving plans.
• Allowance to customize your work and technology setup at home.
• Annual professional development stipend.