[Hiring] Senior Billing AR Analyst @Fivetran

Role Description

We’re looking for a Senior Billing & Collections Analyst to own day-to-day billing operations, cash application and collections support for our India team. This is a hands-on, operational role focused on:

• Invoice generation
• Payment application
• Reconciliations
• Dispute management
• AR reporting

You’ll partner with Order Management, Deal Desk, Revenue Accounting and Collections to ensure:

• Invoices are accurate
• Payments are applied correctly
• Customer queries are resolved quickly

This is a full-time, remote role based in Bengaluru. Candidates must reside within commuting distance of our Bengaluru office and be available to attend in-person meetings and company events as needed. This position requires working outside of normal India business hours to support global business operations.

The expected working hours for this role will be:

• 9:30 PM to 5:30 AM IST through the end of 2026
• 3:30 PM to 12:30 AM IST beginning 2027

Technologies You’ll Use:

• NetSuite (or equivalent ERP)
• Salesforce/CPQ
• Avalara
• Payment gateway tools
• Google Sheets
• Jira
• Zendesk
• Integration platforms (Celigo or similar)

Qualifications

• 3+ years’ hands-on experience in billing, accounts receivable, cash application and collections (shared services or corporate finance experience preferred)
• Practical experience with ERP/billing systems (NetSuite, SAP, Oracle or similar)
• Strong spreadsheet skills (Google Sheets / Excel — pivot tables, reconciliations)
• Experience performing bank reconciliations and AR sub-ledger reconciliations
• Comfortable authoring and executing UAT test scripts for finance systems and tracking system defects
• Excellent stakeholder management and customer service skills
• Strong attention to detail and a controls mindset
• Strong written and verbal communication skills
• Ability to work across global teams

Requirements

• Execute billing cycles and ensure timely, accurate invoice creation, distribution and correction in the ERP
• Manage billing adjustments, credit/debit memos, chargebacks and maintain billing logs and audit trails
• Apply customer payments (electronic, wire, checks, cards), reconcile payments to invoices and bank statements, and maintain high cash application accuracy
• Own periodic AR sub-ledger reconciliations and support month-end and quarter-end close tasks
• Support collections activity: aging analysis, dunning, customer follow-up, payment arrangements and escalation of delinquent accounts
• Investigate and manage customer billing disputes; coordinate cross-functional resolution with Sales, Deal Desk, Order Management and Revenue Accounting
• Develop and maintain AR reporting and KPIs (DSO, aging buckets, unapplied cash, dispute backlog) and deliver regular updates to stakeholders
• Lead and participate in UAT for NetSuite and SFDC changes, payment gateway integrations, and billing/process enhancements; author UAT scripts and document defects
• Maintain strong internal controls, SOPs, runbooks and documentation to support audits and ensure segregation of duties
• Proactively identify process improvements and partner with technical and business teams to reduce manual work, improve accuracy and tighten financial controls
• Support knowledge transfer and documentation activities to ensure team continuity and operational readiness

Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents