[Hiring] Senior Associate, Revenue Operations @Sword

Role Description

We are looking for a seasoned revenue cycle operator who brings deep, hands-on mental and behavioral health billing expertise and is ready to own the revenue cycle end-to-end. This is not a role for someone who needs a well-scoped ticket queue. You will take the lead on moderately complex, loosely-defined problems, put durable processes in place where none exist today, and carry projects from inception through execution largely on your own.

Behavioral health reimbursement is its own discipline — EAP arrangements, session-based benefit limits, authorization requirements, and payer behavior that rarely resembles medical claims. We are looking for someone who has lived in that world and can act as our subject matter expert from day one.

As the function grows, there may be a path for this person to take on oversight of a small team, and we are looking for someone who is interested in potentially growing into people leadership — you do not need management experience today, but you should be open to it tomorrow.

We are seeking an individual who thrives working cross-functionally and is passionate about digging into Product, Commercial and Operational processes that tie directly to product monetization. You will be instrumental in organization-wide initiatives related to profitability operations, and in replacing manual, error-prone processes with ones that scale. We want someone who thinks creatively about how to leverage AI to improve how the team works, and who is resourceful about the operational improvements that accelerate cash collections.

In summary, we are looking for a self-starter who craves a challenge, moves fast, and questions the status quo — someone who can see the big picture but is equally willing to roll up their sleeves and get their hands dirty. Startup experience is preferred but not a must. The ideal candidate will have experience in health tech, behavioral health, or a provider organization with meaningful behavioral health volume.

Qualifications

• Startup or high-growth company experience
• Direct, hands-on experience billing mental and behavioral health services
• At least 3.5 years of hands-on Revenue Cycle Management experience
• Strong command of the medical claims lifecycle front to back
• Demonstrated track record of independently owning projects from initiation through execution
• An interest in growing into people leadership
• Experience using data and reporting to drive operational decisions and performance improvements
• Advanced Excel/Gsheet skills
• Comfort with ambiguity and loosely-scoped problems
• Excellent attention to detail
• Experience working cross-functionally with different teams
• Efficient written and verbal communication skills
• Excitement to wear multiple "hats" and problem solve effectively
• Ability to operate effectively in a fast-paced, evolving environment
• Undergraduate college degree

Requirements

• Experience in behavioral health, telehealth, or digital health environments at scale
• Experience implementing process automation, RPA, or technology-enabled workflow improvements within RCM
• Experience leading or supporting a billing system migration or implementation
• Exposure to Medicare/CMS products, delegated credentialing, or payer contracting
• Prior experience mentoring, training or informally leading teammates

Benefits

• Total Compensation Range: $108,500 — $170,500 USD
• Country-specific benefits may vary and will be detailed separately.