[Hiring] Senior Associate, Home Health Collections @BAYADA Home Health Care

Role Description

The Senior Associate is responsible for reimbursement services duties including but not limited to:

• Verification of billing accuracy
• Perform meaningful collection activity
• Participate in payer projects
• Preparation of reports
• Analysis of data and metrics
• Presentation of findings
• Provision of administrative and project support

This position is differentiated from the Associate role through a demonstration of one or more of the following:

• Subject matter expertise
• Ownership and accountability for complex assignments
• Ability to work in a supervisory capacity leading, coaching, and training others

It is a mid-level professional track position and will offer training and continuing education to support a career in management and leadership within BAYADA Home Health Care.

Qualifications

• Exemplifies characteristics of The BAYADA Way: compassion, excellence, and reliability
• Four (4) year college degree
• Two (2) years’ successful experience in a Collection III or Billing III Reimbursement Services role
• Minimum of four (4) years of experience in a Home Healthcare Billing and Collections environment
• Specialized depth and/or breadth of expertise of Reimbursement Services processes and business
• Possesses effective project management skills including the ability to facilitate and organize
• Demonstrates well-developed presentation skills
• Proficient in basic business software applications required to perform job functions
• Demonstrates excellent leadership, interpersonal, and motivational skills
• Solid record of goal achievement and exceeds performance standards
• Able to handle multiple tasks
• Ability to arrange information and files in a useful manner
• Understands the company’s organizational structure, financial status, and operational goals/objectives
• Embraces the organization’s entrepreneurial spirit through the recognition and capitalization of opportunities and a healthy challenge of the status quo

Requirements

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way
• Develop working knowledge of BAYADA’s mission, services, people, organization, policies, and procedures
• Typically, majority of role is completing billing and/or collection activities
• Manage at least one team member or multidisciplinary project/process
• Analyze and identify the resources required to complete the office’s routine work plan or special projects
• Provide day-to-day operational management support of the office’s routine work plan or special projects
• Proactively identify, define, and solve the most complex problems that impact the management and direction of the business and reimbursement services
• Interpret internal or external business issues and recommend solutions/best practices
• Solve complex problems; take a broad perspective to identify solutions
• Formulate strategies to ensure successful completion of the office’s routine work plan, special projects, and revise the information to meet changing needs and requirements
• Research complex information through the compilation of statistics, analysis of data, and summarization of information for review
• Demonstrate an increased level of technical, mathematical, or scientific skill
• Responsible for performance, productivity, and training of specific processes or areas in a department
• Manage and coordinate Payer projects
• Work independently, with guidance from management in only the most complex situations
• Assist in leading regional team meetings or presentations
• Act in an Account Manager role as support to the customer base (service offices)
• Serve as an expert within own function
• Act as a committee member within the department
• Participate in special projects: prepare reports and presentations using Microsoft Office (Word, Excel, PowerPoint etc.)
• Create and manage policies, practices, and procedures related to BAYADA Reimbursement Services offices
• Respond promptly and professionally to all client, service office, and payer inquiries
• Draft and distribute professional correspondence and announcements (including the publication of newsworthy information in the BAYADA Bulletin)
• Conduct behavior in a professional manner
• Progressively assume additional responsibilities as needed
• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff
• Perform related duties, or as required or requested by supervisor

Benefits

• Base Salary: $48,000 - $65,000 / year depending on qualifications
• Bonus Opportunity
• BAYADA offers a comprehensive benefits plan that includes:
• Paid holidays, vacation, and sick leave
• Vision, dental, and medical health plans
• Employer paid life insurance
• 401k with company match
• Direct deposit
• Employee assistance program