[Hiring] Senior Associate Collections Lead @McKesson

Role Description

The Senior Associate Collections Lead is responsible for managing escalated accounts receivable issues, driving resolution of high-risk balances, and supporting AR to cash conversion for high value accounts. This role is critical in driving proactive collection strategies, reducing aging balances, and minimizing bad debt exposure. The ideal candidate will be analytical, persistent, and skilled in high-risk account management and escalation processes.

Key Responsibilities

• Resolve Escalated Accounts:
  • Serve as the primary point of contact for second tier escalations, focusing on high-risk, aged, or disputed receivables.
• Drive Resolution Strategies:
  • Collaborate with internal teams (Sales, Legal, Customer Service) to resolve payment delays, disputes, and non-responsiveness.
• Enhanced Collection Activities:
  • Execute targeted outreach and follow-up on overdue accounts, including final demand letters and pre-collections actions.
• Skip Trace Research:
  • Perform advanced research to locate and engage customers with unreachable or outdated contact information.
• Reporting & Analysis:
  • Monitor aging reports, track escalation outcomes, and provide insights to improve collections performance and reduce bad debt.
• Process Improvement:
  • Identify trends and recommend process enhancements to streamline escalation handling and improve recovery rates.

Qualifications

• Minimum 2 years of experience in corporate collections, accounts receivable, or escalation management, preferably in a large enterprise environment.
• Bachelor’s degree in a related field (business, accounting, finance) OR equivalent work experience.

Requirements

• Technical Skills:
  • Advanced Excel (pivot tables, VLOOKUP, large datasets)
  • SAP and Salesforce proficiency
• Analytical & Operational Skills:
  • Complex account reconciliation
  • Skip tracing and investigative research
• Communication & Interpersonal:
  • Executive-level communication
  • Customer service in high-pressure scenarios
  • Proven ability to resolve 2nd tier escalation requests and reduce past due risk.
  • Ability to perform complex reconciliations.
  • SAP and Salesforce experience.
  • Experience communicating with high level executives and customers.
  • Attention to detail and demonstration of quick follow-up to study needs, commits to quality.
  • Adept in handling complex collections activity with a high level of customer service.

Benefits

• Competitive compensation package.
• Base Pay Range: $26.15 - $43.58.
• Additional compensation such as an annual bonus or long-term incentive opportunities may be offered.