[Hiring] Senior Assistant Director, Individual Tax and Service Administration @State of Washington

Role Description

The Department of Revenue (DOR) has opened an amazing opportunity by creating a new Senior Assistant Director (SAD) position for the newly created branch of the agency - Individual Tax and Service Administration (ITSA). This position is the result of a strategic realignment within DOR and we are seeking a dynamic executive-level leader – someone with a strong background in taxation, strategic leadership, program development, budgeting, policy development and execution of public services; to fill this vital new role. This senior-level leadership position will lead multiple programs and divisions including:

• Working Family Tax Credit (WFTC) division
• Unclaimed Property (UCP) program
• Washington Individual Taxes division (including high earner income tax, capital gains tax, estate tax, and potentially other individual tax programs)

This position will directly supervise a minimum of two Assistant Directors at the EMS 4 level and will report to the agency Director.

DOR is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

As the Senior Assistant Director of the ITSA division, you will:

• Serve as the agency’s senior executive responsible for statewide oversight, direction and integration of Washington’s individual tax and service programs.
• Ensure statutory compliance, program integrity, fiscal stewardship, operational excellence, and equitable customer experience across multiple high-visibility tax programs.
• Provide enterprise-level leadership and oversight of Washington Individual Taxes, WFTC, and the UCP.
• Help shape agencywide strategy, enterprise risk posture, and operational governance as part of the Executive Leadership Team.
• Negotiate and approve settlements in partnership with the Senior Assistant Director of Tax Policy and advise the Director on complex matters involving these individual tax and service programs.

Qualifications

• Executive Level Leadership and Strategic Direction: Demonstrated ability to lead large, complex, enterprise level programs or divisions, providing clear strategic direction, shaping organizational culture, and guiding statewide or multiprogram initiatives toward measurable outcomes.
• Progressive Experience in Multi-Program Oversight and Integration: Experience managing multiple program areas simultaneously, such as taxation, compliance, audit, or public facing service operations, with a proven ability to integrate policy, operational needs, and cross divisional priorities to achieve statewide consistency and alignment.
• Proven Ability to Supervise and Develop Executive Level Leaders: Ability to provide coaching, performance management, and workforce planning for multidisciplinary teams in a complex, high visibility environment.
• Demonstrated Competence in Policy Development and Statutory Interpretation: Ability to interpret, apply, and guide implementation of complex statutes, rules, and tax policy; issue authoritative guidance; and translate legislative intent into operational frameworks and business requirements.
• Fiscal Stewardship and Resource Management Expertise: Ability to manage multimillion dollar operating budgets, allocate resources across diverse programs, oversee vendor contracts, and ensure strong financial controls in environments involving revenue forecasting, refunds, penalties, or credits.
• Stakeholder Engagement and Public Representation Skills: Proven ability to communicate complex program or policy issues to diverse audiences through clear, persuasive communication and effective relationship building.
• Data Driven Decision Making and Performance Management: Ability to use analytics, performance metrics, compliance indicators, and equity-based measures to drive operational decisions, evaluate program effectiveness, and support continuous improvement and statewide tax administration integrity.
• Commitment to Equity Centered and Customer Focused Public Service: Ability to integrate equity, transparency, and customer experience principles into statewide program design, service delivery, and taxpayer interactions, ensuring accessible, fair, and inclusive experiences across all programs.
• Equity Competencies:
  • The ability to take action to learn and grow.
  • The ability to take action to meet the needs of others.
  • Uses an equitable and inclusive approach.

Preferred Qualifications

• Graduate degree in public administration, law, accounting, or related field.
• CPA/JD; experience with pass-through entities and large-scale audit programs.
• Mastery of allocation/apportionment principles and market/duty-day sourcing, strong rulemaking and stakeholder consultation skills.

Requirements

• Complete the online application in detail.
• Attach a current resume.
• Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed.
• Include three or more professional references with current contact information.

Supplemental Information

Questions? My name is Chuck, and I am here to assist you with this amazing opportunity. As a retired veteran and career state employee, I understand how important it is to find meaningful work, in an organization with strong values, a good culture, attractive benefits, and with a great work & life balance. Please feel free to reach out to me with any questions that you may have or with any help you may need. My email is [email protected], or if you prefer, you may contact me by phone at (360) 704-5737.

To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth before attaching.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

If you need any assistance during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.