[Hiring] Senior Analyst, Payroll Tax Filing @Strada

Role Description

The Senior Analyst, Payroll Tax Filing is responsible for managing complex payroll tax filing activities, ensuring compliance with federal, state, and local tax regulations, and supporting client service delivery within Strada's Employment Tax Solutions (ETS) organization. This role serves as a subject matter expert for payroll tax filing operations, providing guidance to analysts, driving issue resolution, identifying process improvements, and partnering with internal and external stakeholders to ensure accurate and timely tax compliance for assigned clients.

The ideal candidate possesses extensive payroll tax knowledge, strong analytical skills, a commitment to operational excellence, and the ability to lead initiatives that improve service quality, compliance, and client satisfaction.

Key Responsibilities

• Payroll Tax Compliance & Filing
  • Manage complex federal, state, and local payroll tax filing activities across multiple jurisdictions.
  • Ensure timely and accurate filing of payroll tax returns and payments in accordance with regulatory requirements.
  • Research and resolve tax filing discrepancies, notices, agency inquiries, and tax account issues.
  • Analyze payroll tax data to identify trends, risks, and compliance concerns.
  • Maintain a strong understanding of payroll tax laws, regulations, and filing requirements.
• Client Service & Relationship Management
  • Serve as an escalation point for complex client payroll tax filing issues.
  • Collaborate with clients to resolve tax-related concerns and provide consultative guidance.
  • Participate in client meetings to discuss filing performance, compliance risks, and resolution plans.
  • Build and maintain effective relationships with clients, tax agencies, and internal teams.
• Operational Excellence
  • Monitor filing workflows and service-level agreements to ensure successful delivery of client commitments.
  • Identify opportunities to improve processes, increase efficiency, reduce risk, and enhance service quality.
  • Develop and maintain standard operating procedures, process documentation, and best practices.
  • Support audit and compliance readiness activities.
• Leadership & Mentorship
  • Provide coaching, training, and guidance to analysts and new team members.
  • Share payroll tax expertise and support knowledge development across the team.
  • Assist leadership with workload balancing, project support, and operational initiatives.
  • Lead or support special projects and continuous improvement efforts.
• Issue Resolution & Risk Management
  • Investigate root causes of filing failures, compliance gaps, and service issues.
  • Partner with cross-functional teams to implement corrective actions and controls.
  • Escalate critical issues and compliance risks appropriately.
  • Support agency registration, account maintenance, and tax profile updates as needed.

Qualifications

• Required
  • Bachelor's degree in Accounting, Finance, Business Administration, Human Resources, or related field, or equivalent work experience.
  • 5+ years of payroll tax filing, payroll tax compliance, or payroll operations experience.
  • Advanced knowledge of federal, state, and local payroll tax regulations.
  • Experience researching and resolving tax notices and agency correspondence.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills.
  • Proficiency with Microsoft Excel and Office Suite.
  • Ability to manage multiple priorities in a fast-paced environment.
• Preferred
  • Experience with payroll tax platforms such as MasterTax, ADP SmartCompliance, Workday, Ceridian, UKG, or similar solutions.
  • Experience supporting large enterprise or multi-state payroll tax environments.
  • Knowledge of tax registrations, agency account maintenance, and power of attorney processes.
  • Process improvement, Lean, Six Sigma, or project management experience.
  • Certified Payroll Professional (CPP) certification preferred.

Benefits

• Health coverage
• Wellbeing programs
• Paid leave (vacation, sick, parental)
• Retirement plans
• Learning opportunities
• And more