[Hiring] Seasonal, Virtual Fulfillment Tax Professional @H&R Block

Role Description

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year. Joining H&R Block as an experienced Virtual Tax Professional means you’ll remotely serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with the advanced tax training you’ll need to be successful.

• Take a consultative approach by understanding clients' financial goals, identifying potential tax savings, planning the future, and informing clients about available H&R Block products and services that may assist with their financial objectives.
• Establish rapport and trust with clients by consistently exhibiting empathy, active listening, and a sincere commitment to their financial well-being.
• Conduct tax interviews to support retail and DIY online clients through virtual tools – video, phone, chat, email.
• Review and complete accurate tax returns for individuals and small businesses in compliance with IRS regulations and H&R Block standards.
• Analyze IRS transcripts to identify missed prior year filings or opportunities for amendments.
• Offer ethical, credible advice regardless of client suggestions.
• Handle sensitive information with confidentiality and integrity.
• Keep up to date with tax laws, tools, and technology for accurate service. Pursuing ongoing training to improve tax expertise, customer service, and tech skills.
• Use H&R Block’s digital tools (video, phone, chat, email, and platforms) confidently to streamline the tax preparation process and enhance client experience.
• Foster a positive team environment by sharing knowledge, supporting peers, and collaborating with staff to enhance client experience and achieve office goals continuously.
• Perform other duties as assigned.

Qualifications

• Three years of tax preparation or review experience required.
• A bachelor’s degree in accounting, finance, or a related field is preferred, but equivalent education and practical experience will also be considered.
• Experience with IRS transcripts, amendments, and prior year return identification.
• Exceptional verbal and written communication skills, with a strong emphasis on virtual collaboration, including the ability to communicate clearly, provide constructive feedback, and engage effectively across digital platforms.
• Strong knowledge of tax law, with the ability to explain personal tax concepts relevant to H&R Block’s client base.
• Analytical skills to interpret, assess, and resolve both routine and complex tax situations.
• Ability to work effectively in a diverse, collaborative team environment.
• High school diploma or equivalent.
• Internet speed of at least 15 Mbps.

Preferred Qualifications

• Enrolled Agent, Attorney, or CPA designation.
• Master’s degree in accounting, Finance, or a related field.

Benefits

• Competitive pay.
• Comprehensive benefits.
• Support for life both in and outside of work.
• Participation in one or more incentive compensation or short-term incentive plans.
• Medical and prescription drug coverage for qualifying associates and their eligible dependents.
• Participation in the H&R Block Retirement Savings Plan (401(k) Plan).
• Employee Assistance Program.
• (Virtual) fitness center programs.
• Associate discount program.
• Automatic enrollment in Business Travel Accident Insurance.
• Associate Tax Prep benefit.

Pay Range

The pay range for this position is $21.59 - $32.40/Hr. Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.