[Hiring] Seasonal Tax Research Representative @H&R Block Management

Role Description

H&R Block, the world’s leader in tax preparation services, is looking for exceptional people looking for seasonal work and gain experience with the federal and state tax laws, have strong customer service skills who would like to work in full or part-time position assisting our Tax Institute’s Tax Research Analysts solve their client’s tax law questions during the upcoming tax season!

As a seasonal Tax Research Representative, you will be provided training for using Salesforce and exercising your research and tax knowledge while working flexible hours in a 100% remote position.

The Tax Institute at H&R Block (TTI) is our company’s center of tax expertise. Unlike any other group in the industry, TTI has broad perspective on emerging issues and common problems affecting taxpayers. Every day, our experts:

• Interact with H&R Block’s national network of tax professionals and clients.
• Stay deep in tax law research and complex return prep.
• Provide information to educate H&R Block tax professionals and associates on relevant and timely tax issues.

Day to day, you’ll…

• Utilize Salesforce to manage and track incoming tax law questions from H&R Block tax professionals.
• Review and respond to tax-related inquiries, applying current tax law knowledge to provide accurate information.
• Identify when questions require further analysis and escalate to Tax Research Analysts as needed.
• Communicate primarily through chat, ensuring responses are clear, professional, and timely.
• Gain exposure to a wide range of tax topics by working directly with preparers who are supporting clients.

Qualifications

• Associate’s degree in a related field or the equivalent through a combination of education and related work experience.
• Ability to work autonomously while maintaining focus, and perform assignments in a highly detailed and accurate manner.
• Demonstrated tax law knowledge with strong analytical and research skills to interpret and solve complex issues.
• 1 year minimum related work experience.
• Strong communication skills, both written and verbal.

Requirements

• Previous customer service experience.

Benefits

• Competitive pay.
• Comprehensive benefits.
• Support for life both in and outside of work.
• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage.
• Participation in the H&R Block Retirement Savings Plan (401(k) Plan).
• Access to the Employee Assistance Program.
• Participation in (virtual) fitness center programs and the associate discount program.
• Automatic enrollment in Business Travel Accident Insurance.
• Associate Tax Prep benefit.

Company Description

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact.