[Hiring] Revenue Examiner @State of Iowa

Role Description

The Iowa Department of Revenue’s Compliance Division is seeking a Revenue Examiner 1 to join our Individual Tax team. The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. This division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa’s laws and regulations.

• Assist customers with account-level information inquiries over the telephone, in-person and via email regarding tax credits.
• Utilize strong judgment skills to resolve sensitive and difficult situations while using effective communication with both internal and external customers.
• Conduct complex tax audits by independently performing an office investigation to ensure that individuals or businesses are correctly and accurately claiming tax credits.
• Review and examine tax returns, make necessary adjustments through gathering all returns filed by the taxpayer, and determine either the correct amount of refund due or additional amount of taxes, penalty, and interest owed by the taxpayer.

Qualifications

• Experience providing customer service to the public.
• Basic knowledge of preparing, reviewing, or examining tax returns.
• Ability to gather data and create simple spreadsheets.

Requirements

• Customer and Personal Service – Principles and processes for providing customer and personal service, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
• Clerical – Administrative and clerical procedures and systems including word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Benefits

• Iowa Public Employees' Retirement System (IPERS).
• Retirement Investors Club (RIC).
• Flexible Working Environment - Work from Home Opportunities.
• Health, Dental and Vision Insurance.
• Vacation Leave.
• Sick Leave.
• Paid Holidays (9 days/year).
• Flexible Spending Accounts.
• Life Insurance.
• Long-Term Disability Insurance.

Company Description

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.