[Hiring] Revenue Cycle Coordinator @University of Iowa

Role Description

University of Iowa Health Care’s department of Patient Financial Services is seeking a Revenue Cycle Coordinator for the Physician Hospital Accounts Receivable Management (PHARM) division for a lead or supervisory position that may have 4-6 direct reports that will serve as a resource for complex billing issues. This position has oversight for Revenue Cycle Coordinator Physician Billing (PB) Commercial Insurance and Hospital Billing (HB) Psychiatry as part of the financial and insurance related team in the healthcare financial services industry. The Revenue Cycle Coordinator provides a retrospective analysis of all claims/billing activities as it relates to PFS (Patient Financial Services) functions; including but not limited to:

• Registration
• Coding
• Billing
• Payment posting
• Credits
• Self-pay billing
• Denials
• In-depth contractual compliance analysis

This position is eligible to participate in remote work within the state of Iowa and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Qualifications

• Bachelor’s degree or equivalent education and experience in a financial, medical billing, coding and/or revenue cycle environment(s).
• 1+ yr experience in a high-volume customer service environment with a demonstrated ability to manage difficult conversations.
• Outstanding attention to detail and proven ability to gather and analyze data and make recommendations.
• Ability to anticipate needs, problems, and potential issues and use judgment, foresight, and problem-solving skills to troubleshoot, recommend and implement solutions.
• Excellent written and verbal communication skills are required including the ability to compose communications and grammatically correct documents in a concise, logical, and organized manner.
• Demonstrated skills in time management and managing multiple priorities.

Requirements

• Supervise work of Patient Account Representatives, Revenue Cycle Representatives and/or Merit Clerk III’s and serve as a payor expert and technical resource.
• Develop new and current staff through training to improve revenue cycle knowledge; work with staff to suggest additional options to resolve patient account inquiries.
• Oversee and review employee’s work to determine if appropriate actions have been taken.
• Perform QA checks and productivity audits; identify and resolve undesirable trends (id: high dollar, aged, unbilled or other account issues).
• Prepare reports to assure quality and productivity requirements are being met.
• Develop and monitor employee performance goals to ensure compliance.
• Implement new processes developed by management to ensure processes are operating effectively and efficiently; make recommendations based on analysis of data.
• Gather and respond to requests for information in response to benchmark surveys or questionnaires required by external agencies.
• Assist with and have responsibilities for interviewing, selection and training of new employees.
• Maintain personnel records including vacation and sick leave, approve monthly time sheets; conduct performance evaluations, promotions and disciplinary action.
• Identify training and education deficiencies and provide training, guidance and coaching.
• Assign and evaluate work for the units that you and your team support.
• Work with other department supervisors to develop and implement staff performance standards and the coordination of intra- and inter-unit operations and procedures.
• Keep current on industry knowledge, skills and certifications to serve as a resource to employees and to conduct job duties.
• Timely and accurate correspondence and escalations to multiple payers.
• Leading, and presenting issues, in monthly calls with payers to ensure issue resolution.
• Be the expert in handling United Behavioral Health and other specialized psychology claim billing.

Benefits

• This position is eligible to participate in remote work within the state of Iowa.
• Training will be held either ONSITE or via ZOOM from the HSSB building.
• Equipment provided includes a workstation with monitors, laptop, docking station, keyboard, mouse, headset, and desk supplies.

Company Description

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

• WE CARE Core Values:
• Welcoming - We have an environment where everyone has a voice that is heard.
• Excellence - We achieve and deliver our personal and collective best.
• Collaboration - We collaborate with health care systems, providers, and communities.
• Accountability - We behave ethically, act with fairness and integrity.
• Respect - We create an environment where every individual feels safe, valued, and respected.
• Empowerment - We commit to fair access to research, health care, and education.