[Hiring] Revenue Cycle Coordinator @DAP Health

Role Description

The Revenue Cycle Coordinator supports the end-to-end revenue cycle by ensuring accurate, timely, and compliant processing of patient accounts, claims, and billing activities. This role serves as a key liaison between internal departments, patients, and outsourced billing partners, while actively managing work queues, resolving account issues, and supporting front-end and back-end revenue functions. The coordinator is expected to independently resolve routine issues and escalate complex or non-standard concerns as appropriate.

Supervisory Responsibilities: None

Essential Duties/Responsibilities

• Managed and prioritize assigned Epic work queues
• Support the revenue cycle process as an additional liaison between revenue cycle team and outsourced billing team
• Research billing and collections information to third party intermediaries for services rendered or for fees or other related charges
• Perform reviews to determine and prioritize claims submission, rejection, and denials issues as seen through claims transactions/results from payers
• Review patient accounts and coverage/insurance as needed for completeness and accuracy required by county programs, government payers, and private insurance carriers for billing, filing, and payment on medical and dental claims
• Respond to requests for review status of account, account information accuracy, patient liability, arithmetical billing errors and general billing inquiries from the revenue cycle team or outsourced billing team
• Monitor and submit explanation of benefits and payment information needed for payment posting to outsourced billing team
• Follow up on payment with insurance payers and patients on outstanding accounts as needed
• Perform accurate and timely review of patient accounts in accordance with policies and procedures and in compliance with federal, state, insurance carriers, health plans, and other third-party payor requirements, as assigned
• Answer and manage incoming inquiries via the billing phone line
• Respond to billing inquiries through Epic's patient messaging/MyChart messaging
• Serve as a resource for front desk and back office regarding billing related questions
• Manage and respond to requests submitted through the billing helpdesk
• Ensure all data and research is secure and protected, maintaining HIPAA compliance
• Perform other duties as assigned

Qualifications

• Excellent oral and written communication skills
• Effective interpersonal skills
• Ability to professionally handle calls from patients, families, or third-party representatives
• Interface with all levels of personnel in a professional manner
• Work with people of all social and ethnic backgrounds
• Handle multiple projects, prioritize, and meet deadlines
• Detail oriented with the ability to work with minimal to no supervision
• Work independently and as a team and take initiative
• Bilingual (English/Spanish) preferred

Requirements

• Minimum one (1) year of experience in medical billing or revenue cycle
• Knowledge of medical billing and insurance process
• Strong problem-solving and analytical skills
• Ability to manage high volume work queues
• Effective communication and customer service skills, including the ability to explain billing information clearly to patients and staff
• Experience with Epic or similar EHR systems preferred
• Managed care and collections management experience preferred
• Knowledge of HIPAA, Corporate Compliance, and Health Regulations preferred

Working Conditions/Physical Requirements

• This position is Fully Remote
• Operates in a home office setting at times and requires frequent times of sitting, standing, repetitive motion, and talking
• Able to lift/move up to 40 pounds, move from place to place, and stand for long periods of time