[Hiring] Revenue & Billing Specialist @Cordance

Role Description

The Revenue & Billing Specialist will lead and optimize customer billing and revenue coordination processes across a multi-business-unit environment. This role is heavily focused on revenue accuracy, billing operations, order-to-cash process management, recurring revenue reconciliation, and cross-functional coordination between finance, sales, operations, and customer-facing teams.

The ideal candidate brings experience managing complex billing operations, coordinating with accounting and finance teams, overseeing usage-based and recurring revenue models, and improving operational processes tied to invoicing and revenue recognition. This individual will serve as a key operational partner in optimizing our revenue infrastructure to support growth, operational accuracy, and customer satisfaction.

Key Responsibilities

• Revenue Coordination & Billing Operations
  • Partner with Cordance accounting and revenue teams to ensure invoices are generated accurately and delivered to the correct customer contacts.
  • Identify and resolve billing discrepancies, invoicing errors, and customer account issues in collaboration with accounting and customer-facing teams.
  • Coordinate purchase order (PO) collection, validation, and acceptance processes to support timely invoicing and revenue collection.
• ARR & Revenue Reporting Management
  • Lead monthly ARR and revenue review processes across consolidated business units.
  • Analyze revenue reporting discrepancies, data inconsistencies, and long-standing reconciliation issues impacting reporting accuracy.
  • Partner with finance and accounting teams to improve revenue visibility, forecasting accuracy, and reporting consistency.
  • Support leadership with operational analysis related to recurring revenue performance and billing trends.
• Usage-Based Billing Management
  • Manage GMV and usage-based billing processes to ensure accurate customer billing and revenue reporting.
  • Oversee monthly billing file generation and validation processes for upload into NetSuite and other financial systems.
  • Coordinate with accounting teams to ensure usage-based pricing is invoiced accurately and on schedule.
  • Manage third-party vendor relationships including credit card residual payments, vendor commissions, and other usage-based revenue programs.
  • Monitor vendor payment structures, reconciliation processes, and commission reporting to ensure operational accuracy.
• Quote-to-Cash (QTC) Process Management
  • In partnership with Cordance, maintain and update SKU structures, product descriptions, and pricing details within order management systems.
  • Serve as the primary operational point of contact for Quote-to-Cash (QTC) processes across Commerce-linked business units.
  • Streamline hardware SKU management and improve standardization across ordering and billing workflows.
  • Develop use case documentation and operational guidance for sales teams to ensure accurate SKU selection and order creation.
  • Collaborate cross-functionally to improve order accuracy, billing efficiency, and operational scalability throughout the customer lifecycle.
• Order Administration & Cross-Functional Coordination
  • Oversee order administration processes related to customer expansion orders for software and hardware solutions.
  • Partner closely with the Operations Manager to coordinate operational execution for RMAs, replacement hardware, and supply fulfillment.
  • Ensure operational handoffs between sales, billing, accounting, and fulfillment teams are accurate and efficient.
  • Support customers and internal teams with billing inquiries, order-related escalations, and operational issue resolution.

Qualifications

• 5+ years of experience in billing operations, revenue operations, finance operations, or order-to-cash management.
• Experience coordinating invoicing, purchase orders, and customer billing processes in a multi-entity or multi-business-unit environment.
• Strong understanding of recurring revenue models, ARR tracking, and usage-based billing operations.
• Hands-on experience working with ERP, accounting, or billing systems such as NetSuite or similar platforms.
• Experience managing SKU structures, pricing configurations, and operational order workflows.
• Strong analytical, organizational, and problem-solving skills with attention to operational and financial accuracy.
• Ability to manage multiple operational initiatives and cross-functional dependencies simultaneously.
• Excellent communication and stakeholder management skills across finance, sales, operations, and customer-facing teams.

Preferred Qualifications

• Experience in SaaS, technology, hardware, ecommerce, or payments-related industries.
• Familiarity with Quote-to-Cash (QTC) and Order-to-Cash operational frameworks.
• Experience supporting usage-based pricing or transaction-based billing models.
• Experience working with third-party vendors, commissions, and revenue-sharing programs.
• Knowledge of financial reporting processes and operational revenue reconciliation.

Work Environment

• Fully remote role with regular interaction with accounting, finance, sales, customer success, and operations teams.
• Occasional travel for team collaboration or operational planning sessions may be required.
• Fast-paced operational environment focused on scalability, process improvement, and execution.

Benefits

• Comprehensive Health Coverage: Coverage begins on your first day of employment.
• 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
• RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
• Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
• 12 weeks paid leave for all employees.
• Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
• Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.