[Hiring] Refund Compliance Supervisor @HaloMD

Role Description

The Refund Supervisor is a critical aspect of a business's operational framework, focusing on the process of handling and processing customer refunds. The Refund Compliance Supervisor is responsible for overseeing day-to-day refund operations across onshore and offshore team members, ensuring accurate, timely, and compliant processing of refund transactions. Reporting to the Refund Compliance Manager, this role provides hands-on leadership and guidance to Team Leads and frontline staff, supports process improvement efforts, and helps maintain a culture of accountability, accuracy, and compliance.

• Supervise and support a team of onshore and offshore associates, fostering a collaborative environment and ensuring daily workflows are executed accurately and on time.
• Review journal entries prepared by team members for accuracy and completeness prior to escalation for approval, ensuring adherence to accounting standards and internal controls.
• Collaborate with the Refund Compliance Manager and cross-functional teams to support the implementation of automation and standardization initiatives.
• Monitor and reinforce team performance metrics, holding Team Leads and associates accountable for daily reconciliation accuracy, reporting timelines, and compliance standards.
• Review and analyze team-generated reports and client data to identify patterns, discrepancies, and opportunities for process improvement, escalating findings to the Refund Compliance Manager as needed.
• Provide day-to-day direction and coaching to Team Leads, ensuring alignment with departmental goals and performance standards.
• Assist with onboarding, performance evaluations, and professional development of supervised staff in coordination with the Refund Compliance Manager.
• Serve as the first escalation point for complex discrepancies, payer disputes, or compliance issues raised by Team Leads, resolving when possible or escalating to the Manager as appropriate.
• Collaborate with internal teams including Accounting and Legal to support resolution of operational issues and ensure adherence to payer contracts and regulatory requirements.
• Monitor trends in refund activity at the team level, identify risk areas, and communicate findings and recommendations to the Refund Compliance Manager.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent work experience required.
• 3+ years of refund or revenue cycle experience.
• 2+ years of leadership or management experience, including oversight of supervisors or team leads.
• 1+ years of NSA (No Surprise Act) experience is highly preferred.

Requirements

• Strong leadership, organizational, and decision-making skills.
• In-depth knowledge of refund processing, collections, and reconciliation.
• Thorough understanding of the independent dispute resolution (IDR) process.
• Demonstrated ability to develop and coach supervisory-level staff.
• Excellent written and verbal communication skills, including ability to present findings to senior leadership.
• Advanced proficiency in Microsoft Excel and data analysis tools.
• Knowledge of laws regulating communications and privacy.

Benefits

• Location: Fully Remote - You are able to work from anywhere within the United States with reliable high-speed internet, but our preference is to be based in, or around the Dallas, or San Antonio, TX area for occasional in-person meetings.
• Competitive compensation and annual performance bonuses.
• Medical, dental, and vision coverage for you and your dependents.
• 401(k) with employer match.
• Vacation, sick time, and company paid holidays.
• Company wellbeing program with health insurance incentives.
• A collaborative culture that values transparency, innovation, and impact.
• Your work directly shapes financial strategy & business growth.
• Join a team that values creativity, collaboration, and cutting-edge solutions.
• Opportunity to lead, develop, and expand your expertise.