[Hiring] Reconciliation & Payments Specialist @Chargeflow

Role Description

This is a hands-on reconciliation role inside Chargeflow's Billing & Collections team. Money comes in from customers of every size — from small SMB merchants to large Enterprise accounts — across multiple payment channels, and you are the person who makes sure every payment is matched against what the customer was actually invoiced. It's detailed work, it lives largely in Excel, and getting it right matters.

• Ownership of reconciliation: reconcile what a customer owes against what they've paid.
• Close the loop against the invoice issued and ensure genuine resolution.
• Chase open items well after the month has closed.
• Work across several systems with often broken, incomplete, or incorrect data.
• Notice discrepancies and investigate to find out why.
• Turn manual, repetitive work into AI-assisted workflows over time.
• Reports to the Billing & Collections Manager.

Qualifications

• 2+ years of experience in reconciliation, collections, billing, or accounts receivable — ideally in fintech, SaaS, or eCommerce.
• A genuine ownership mindset — take responsibility for accounts and ensure resolution.
• Persistence to stay on unpaid or unreconciled items until closed.
• Strong Excel skills — proficient in pivot tables, VLOOKUP/XLOOKUP, SUMIFS.
• A critical eye for data — comfortable working with inconsistent data.
• Strong attention to detail — able to spot discrepancies.
• Responsive and easy to work with across various communication channels.
• Clear communicator — able to explain issues simply to non-finance individuals.
• Curious about improving work processes with AI tools.
• Native or near-native English — clear, professional communication.
• Comfortable working with customers of all sizes, from SMB to Enterprise.
• Familiarity with chargebacks, payment disputes, or PSP data — an advantage.

Requirements

• Ownership of accounts end to end: responsible for clean, correct, and complete reconciliation.
• Keep clear, well-documented working papers for transparency.
• Heavy lifting in Excel — spreadsheet-intensive role.
• Cross-check data across multiple systems.
• Drive discrepancies to a clean answer.
• Be responsive to Billing, Finance, Operations, and Customer Success teams.
• Communicate effectively through Slack, monday.com, and email.
• Engage directly with customers to resolve reconciliation issues.
• Look for manual steps to improve and automate over time.

Benefits

• Full-time, remote position.
• Opportunity to influence customer retention and growth.