[Hiring] RCM Director @Thriveworks

Role Description

The Revenue Cycle Management (RCM) Director is responsible for leading all patient and some insurance-related revenue cycle operations, including:

• Patient AR Management
• Insurance Benefits Verification
• Patient communications
• Interaction with patient services
• Credentialing
• Product development
• Contracting departments

Improve the patient financial journey, communications, patient collections, reduce denials associated with eligibility and coverage, and improve overall cash collections. This role oversees both internal RCM staff and the outsourced RCM vendor, ensuring consistent execution, compliance, and measurable financial performance.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field.
• 7+ years of progressive RCM leadership experience, including insurance AR and denial management.
• Experience managing outsourced RCM vendors or BPO partners.
• Strong understanding of payer policies, regulatory requirements, and multi-state billing environments.
• Proven ability to lead teams, manage change, and drive measurable financial outcomes.
• Excellent analytical, communication, and problem-solving skills.

Requirements

• Strategic thinking with strong operational execution.
• Strong Patient Collections Knowledge.
• Ability to manage a Patient Billing Call Center to improve communications and the patient journey.
• Proven ability to improve the Insurance Benefits Verification process.
• Data-driven decision-making.
• Process improvement and workflow optimization.
• High accountability and ownership mindset.

Benefits

• An amazing team culture.
• Healthcare, Dental, Vision, and life insurance benefits.
• 401K with 3% employer match.
• Paid time off and paid holidays.
• Additional coverage options such as Short Term Disability, Long Term Disability, and Group Accident Insurance.
• Professional development & advancement opportunities.