[Hiring] RCM/ Collections Specialist @Eye Care Partners Career Opportunities

Role Description

The Collections Specialist is responsible for resolving overdue bills and collecting payments from individuals responsible for the debt. This position evaluates past due accounts to determine appropriate next steps that may result in transferring the balance to an external collection agency.

• Monitor accounts to identify outstanding debts
• Investigate each account to verify the data is accurate
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Keep accurate records and report on collection activity
• Contact customers to inform on delinquency, encourage on-time payments, and set up payment plans
• Work with staff to resolve account inquiries related to patient balances in Bad Debt or Collections
• Responsible for processing patient payments and account adjustments where appropriate
• Review records for accuracy and handle disputes to ensure account information is entered and maintained appropriately
• Communicate with the collection agency to maintain accurate and updated information on patient accounts and payments
• Maintain current tip guides and self-help instructions for Bad Debt and Collections process
• Resolve escalated patient disputes and issues related to their bad debt, as applicable
• Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
• Perform other duties that may be necessary or in the best interest of the organization

Qualifications

• Minimum of 1 year of experience in a medical office in a receptionist, call center, or front desk capacity; computer experience; telephone experience; customer service experience
• Proven experience as a Collections Specialist or similar role

Requirements

• Understanding debt collection laws and regulations
• Knowledge of billing procedures and collection techniques
• Effective negotiation skills
• Performs quality work and consistently exhibits initiative
• Ability to follow policies and procedures for compliance
• Professional in appearance and actions
• Logical and critical thinking skills to problem solve
• Customer-focused with excellent written, listening, and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented, professional attitude, reliable
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and teammate support need
• Able to communicate effectively in English, both verbally and in writing
• Ability for basic to intermediate problem solving, including mathematics
• Intermediate to advanced computer operation
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
• Travel to other site locations may be necessary; must have access to dependable transportation, and driving record must meet company liability carrier standards
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Benefits