[Hiring] Personal Lines Underwriter @AAA-The Auto Club Group

Role Description

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Personal Line Underwriter - Fremont Insurance

What will you do:

• Works under minimal supervision with an intermediate-level approval authority to review, accept, reject or modify new and renewal business for moderately complex to complex Personal Lines policies while ensuring a profitable personal book of business.
• Reviews risk acceptability to make objective decisions based on underwriting guidelines; ensuring standards for state compliance regulations are met.
• Uses creativity and underwriting knowledge to manage risks and retain business.
• Refers the most complex or higher level coverage reviews to senior staff or Supervisor.
• Builds and maintains ongoing relationships with agents with the goals of:
  • Educating agents on underwriting philosophy.
  • Providing updates on changes to products, services, processes, and procedures.
  • Communicating compliance-related concerns.
  • Discussing quality of submissions.
• Activities include:
  • Receiving inbound calls from agents.
  • Making outbound calls to agents.
  • Traveling to agent offices.
• Reviews loss ratios and growth for agents when evaluating and making agency exceptions.
• Works with agents to correct errors.
• May change deductibles, increase premiums, cancel policies, or recommend that an agent receive additional training or counseling when necessary.
• Reports non-compliant or unethical agent behavior.
• Partners with Agency Performance Management team and Territory Managers to identify trends and patterns that might create problems.
• Collaborates with underwriting operations, sales, claims, and other business units to make recommendations regarding products, systems, and performance as appropriate.
• May assist in the training/mentoring of less experienced staff.
• May participate in special project teams and department initiatives.

Qualifications

• College level coursework in Business Administration or a related field, or equivalent work experience.
• Working in an underwriting or sales environment to include independent agencies.
• Analyzing, problem solving and making sound decisions.
• Negotiating and resolving conflict.
• Demonstrating proficiency with Microsoft Office software applications.

Requirements

• Knowledge of underwriting policies, procedures and practices.
• Property and casualty insurance terminology, contracts and forms.
• State insurance regulations and practices.
• Inspection techniques related to property and casualty insurance.
• Insurance processing systems (i.e., IPM, Sales & Service Portal, PCMS or similar).
• Quantitative measurements (loss ratio, production and profitability).
• Fair Credit Reporting Act as it relates to insurance.
• Ability to evaluate, accept, modify, reject or cancel personal lines risks in accordance with the underwriting guidelines.
• Evaluate third party documentation to determine the level of risk to which the Company will be exposed.
• Make exceptions to guidelines where appropriate without risking the Company’s profitability or violating compliance regulations.
• Build, maintain and manage producer and customer relationships.
• Collaborate and communicate effectively both verbally and in writing with key business partners.
• Identify and report non-compliant or unethical agent behavior.
• Work under pressure with a strong attention to detail, completing tasks by taking decisive or quick action.
• Prepare and present unit activity reports and recommendations to management.

Benefits

• Competitive rate of $24.93 - $33.24 per hour with annual bonus potential based on performance.
• Excellent and comprehensive benefits packages including:
  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Tuition Reimbursement