[Hiring] Pension Administrators @Capita

Role Description

Capita Pension Solutions is looking for Pension Administrators to join our business. These are permanent opportunities where you’ll be involved in a wide range of administration tasks, working on detailed pension casework. If you have a background in pension administration and enjoy working in a detail-focused environment, this could be a great opportunity to take the next step in your career.

Please note this role will be working on an account that is expected to transfer to a new provider under TUPE in October 2026. Please only apply if you are comfortable with this.

Job Title:

Pension Administrators

Working Hours:

Monday to Friday, 37.5 hours per week

Location:

Home based

What you’ll be doing:

• Working towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements.
• Processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense Corrections and dealing with Multiple Exception reports.
• Being available to answer member queries within the agreed SLA targets across multiple communication channels.
• Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
• Taking ownership of personal and performance development, undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
• Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance department.
• Providing support to members over the phone, both inbound and outbound, handling queries professionally and delivering a high standard of customer service.

Qualifications

• Proven experience in pension administration casework, with strong working knowledge of Defined Benefit (DB) pension schemes.
• Experience performing and verifying manual pension calculations, ensuring accuracy and compliance.
• Experience using Microsoft Excel for data management and administrative tasks.
• Excellent numeracy and data-entry skills, with a strong focus on accuracy, attention to detail, and a commitment to delivering work “right first time.”
• Ability to work effectively under pressure, prioritise workload, and meet tight deadlines.
• A collaborative team player with the ability to coach, support, and positively contribute to the wider team.

Benefits

• Part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries.
• Countless opportunities to learn new skills and develop in your career.
• Support provided to help you achieve your career goals.
• Our purpose is to create a better outcome for you.

Company Description

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end-to-end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.