[Hiring] Payment Operations & Risk Analyst @Overflow

Role Description

Manage and support Overflow’s payment operations across cash and non-cash giving workflows, including:

• Stock donations
• Payment processing
• Reconciliation
• Transaction support

Analyze payment activity, operational trends, and risk indicators to:

• Identify issues
• Improve processes
• Reduce operational friction

• Review merchant and client applications, validate documentation, and support Know Your Customer (KYC) and Know Your Business (KYB) verification processes
• Monitor transaction activity for fraud, chargebacks, returns, and other payment-related risks while escalating complex issues as needed
• Investigate payment discrepancies, operational issues, and transaction anomalies to identify root causes and drive resolution
• Support underwriting and risk review processes by analyzing financial information, business models, transaction behavior, and exposure levels
• Collaborate cross-functionally with Product, Engineering, Finance, Customer Success, and Operations teams to improve payment workflows and internal systems
• Assist in scoping operational improvements, documenting requirements, and supporting testing for new tooling and automation initiatives
• Track operational KPIs including approval rates, chargeback ratios, payment declines, processing trends, and risk-related metrics
• Support the end-to-end stock donation process including transfer coordination, liquidation tracking, payout allocation, and operational compliance
• Maintain accurate operational documentation and support audit, compliance, and reporting requirements

Qualifications

• 1–4 years of experience in payment operations, risk analysis, fraud operations, fintech operations, financial operations, or related fields
• Strong analytical and problem-solving skills with high attention to detail
• Ability to analyze operational data, identify trends, and make sound judgment-based decisions
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills with the ability to collaborate cross-functionally
• Comfort working with operational systems, spreadsheets, reporting tools, and payment platforms
• Ability to navigate ambiguity while maintaining operational accuracy and accountability
• Self-starter mentality with strong ownership and process-oriented thinking
• Alignment with Overflow’s mission, values, and commitment to operational excellence

Requirements

• Experience working within fintech, payments, SaaS, banking, or financial services environments
• Familiarity with payment processors such as Stripe, Adyen, Fiserv, or related platforms
• Experience with chargebacks, fraud monitoring, underwriting, or transaction risk management
• Exposure to nonprofit, philanthropy, or donor-advised fund ecosystems
• Experience collaborating with Product or Engineering teams on operational tooling improvements
• Familiarity with tools such as Excel, HubSpot, Zendesk, Linear, Notion, or similar operational systems

Benefits

• Competitive base salary with equity and bonus eligibility
• Medical, dental, and vision coverage for employees and dependents
• Generous paid time off and company holidays
• Paid parental leave
• 401(k) retirement plan
• Dedicated mental health and therapy stipend to support personal well-being
• Team retreats and intentional in-person gatherings throughout the year