[Hiring] Payment Operations Associate @Synctera

Role Description

In this role, you’ll help keep payments running smoothly and accurately by working on reconciliation workflows, analyzing payment data, resolving discrepancies, and supporting both internal teams and external partners. You bring a foundational understanding of payments and are familiar with at least one payment rail. You enjoy working with transaction data, following the flow of funds, and digging in when something doesn’t add up. This is a cross-functional role in a fast-paced environment, suited to someone who is collaborative, resourceful, and eager to grow while making meaningful contributions from day one.

You’ll thrive in this role if you:

• Show tenacity and curiosity
• Connect the dots in complex systems
• Ask foundational questions to build understanding
• Operate without a detailed script
• Are comfortable with ambiguity and change
• Balance ownership and risk
• Have strong attention to detail
• Communicate clearly and honestly

Qualifications

• Understanding of finance, accounting, or payments, ideally within the US and/or Canadian markets.
• 1 to 3 years of experience in payment operations, reconciliation, payment processing, or a similar role.
• Familiarity with at least one common North American payment rail (for example, ACH, wires, card networks, EFT, Interac) and related payment systems or tools.
• Strong skills in analyzing and interpreting transaction data and spotting discrepancies.
• Detail-oriented with high accuracy in data entry and documentation.
• Comfortable using spreadsheets; familiarity with basic SQL is a plus.
• Experience with implementing AI agent-based systems to streamline processes would be a plus.
• Good problem-solving skills and ability to stay effective under time pressure.
• Strong communicator who works well with others, including internal teams and external partners.
• Able to manage time, prioritize across multiple workflows, and adapt as priorities or tasks change.

Requirements

• Support day-to-day payment reconciliations across Synctera’s platform, partner banks, and fintech customers, helping ensure balances are accurate across multiple US and Canadian payment rails.
• Monitor payment flows and queues – review dashboards, alerts, and worklists to help make sure payments are processed correctly and on time, escalating when you see potential risk or customer impact.
• Investigate breaks and exceptions – trace end-to-end transaction journeys with guidance, analyze payment data, identify likely root causes (data, system, or process), and clearly summarize what happened and how it was resolved.
• Follow and strengthen operational controls – execute reconciliation and approval workflows accurately, and flag any gaps or risks you notice to the team.
• Surface patterns and opportunities for automation – highlight recurring issues, manual work, and edge cases you see in daily operations, and partner with teammates, Product, and Engineering on ideas to improve tools and processes.
• Maintain and improve runbooks and documentation – help keep procedures, checklists, and reconciliation guides current as systems and products evolve, so the team can scale what you help build.
• Collaborate across teams and partners – work with internal teams (Product, Engineering, Compliance, Support) and external partners (banks, fintech customers) to resolve payment questions and keep flows running smoothly, looping in more senior teammates when needed.

Benefits

• 100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents
• Employer contribution to HSA for US employees
• Annual HCSA and generous extended health care coverage for Canadian employees and dependents
• 401(k) for US employees and RRSP for Canadian employees
• Mental health resources available for all employees
• Unlimited paid time off
• Generous paid new parent leave program
• Home office setup stipend
• Stock options program for all employees
• Growth potential and opportunity to have a significant impact at an early stage of our company's journey
• Working alongside a skilled and passionate team