[Hiring] Payment Operations Analyst @Blossom

Role Description

We're looking for a detail-oriented and analytical Payment Operations Analyst with 2+ years of experience in card operations or payment processing, who thrives in fast-paced fintech environments and is comfortable navigating multiple systems simultaneously. The Payment Operations Analyst is responsible for the day-to-day operational oversight of our card payment processing ecosystem. This role ensures the accuracy, integrity, and timeliness of settlement reconciliation, fraud and dispute management, card printing operations, and network reporting.

• Verify daily file transmission to the card printer through the designated channel, ensuring timely and accurate delivery.
• Review and analyze exceptions reported by the card printer, including contingency management.
• Review and reconcile daily settlement files received from the payment network, identifying and resolving discrepancies.
• Manage transactional service-level events and exceptions from the Fraud Management System, including potential transaction declines triggered by fraud rules.
• Review, manage, and analyze fraud and dispute cases within the fraud management platform and dispute management system.
• Manage and analyze administrative messages received through the payment gateway, determining and executing required actions.
• Monitor and manage transactional notification events within the card manager and card processor environments.
• Perform additional duties and projects as assigned in alignment with the operational needs of the card payments business.

Qualifications

• Bachelor's degree in Finance, Business Administration, Systems Engineering, Industrial Engineering, or related field.
• Minimum 2 years of experience in card operations, payment processing, or financial services operations.
• Experience with card management platforms and payment processors is highly desirable.
• Proficiency in Microsoft Excel and data reporting tools; experience with BI tools is a plus.
• Intermediate-to-advanced English proficiency (written and verbal).

Requirements

• Understanding of card payment ecosystems: issuing, acquiring, processing, and settlement.
• Knowledge of chargeback and dispute management processes and regulatory frameworks.
• Familiarity with payment network mandates and compliance requirements (Mastercard, Visa, or equivalent).
• Experience with fraud prevention systems and dispute management platforms.
• Understanding of EMV standards, PCI-DSS compliance, and BIN management.
• Proficiency in data analysis and dashboard generation for operational performance monitoring.
• Understanding of authorization flows, interchange, and settlement reconciliation processes.

Soft Skills

• Accountability and results orientation.
• Analytical thinking and problem-solving.
• Strong attention to detail and accuracy.
• Adaptability and continuous improvement mindset.
• Teamwork and cross-functional collaboration.

Benefits

• 100% Remote – Work from anywhere during the contract period.
• Multicultural Environment – Collaborate with global teams.
• Learning & Exposure – Gain hands-on experience in a fintech/digital banking environment.
• Impactful Work – Contribute to operations that drive strategic decisions.