[Hiring] Patient Revenue Cycle Coordinator @The Ohio State University

Role Description

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include:

• Pre-registration
• Registration
• Pre-certification
• Financial clearance and counseling
• Financial assistance
• Scheduling
• Billing
• Claims follow-up
• Customer service
• Cash collection

The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

The Patient Financial Services Rep is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but are not limited to:

• Payment posting
• Cash reconciliation
• Refund/credit processing
• Insurance follow-up
• Customer service in a call center setting
• Self-pay collections
• Claim submission

Qualifications

• High School Diploma or GED
• 1 year of relevant experience required
• PC knowledge and interpersonal, verbal, and written communication skills
• Minimum 6 months experience in customer service or a healthcare environment
• Preferred: 6 months or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel
• Demonstrated interpersonal, verbal & written communication skills
• Ability to handle difficult customers in stressful situations
• Resolve conflicts independently and within a team
• Self-motivated, dependable, detail-oriented, highly organized

Requirements

• Works independently and collaboratively with others
• Identifies opportunities for new work

Benefits

• Remote Location
• Regular Position Type
• Scheduled Hours: 40
• Shift: First Shift

Company Description

The university is an equal opportunity employer, including veterans and disability.