[Hiring] Patient Financial Advocate @Cleveland Clinic

Role Description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Patient Financial Advocates assist patients in navigating financial responsibilities when they are uninsured or when their insurance is not accepted at Cleveland Clinic. In this position, you will:

• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance.
• Explain financial responsibilities for services received, payment options, and collection procedures to patients and parties responsible for payment.
• Contact insurance carriers or other sources and act as an advocate for the patient.
• Initiate the process for collecting prepays due and perform follow-up to ensure maximum collection is achieved.
• Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount, and collections.
• Update and correctly document in appropriate computer systems.
• Scan letters of agreements and send clinical clearance notifications.

A caregiver in this role works remotely Monday-Friday from 8:30 a.m. – 5:00 p.m. To be considered for this position, candidates must reside in the Northeast Ohio area.

Qualifications

• High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact
• OR Associate’s Degree and two years of experience
• OR Bachelor’s Degree and one year of experience

• Preferred qualifications:
• Associate’s or Bachelor’s Degree
• Collection experience
• Medical billing experience

Requirements

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations, ability to move up to 25 lbs.

Benefits

• Follows standard precautions using personal protective equipment as required.
• Compliance with the influenza prevention program, which includes obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.