[Hiring] Patient Financial Advocate @Cleveland Clinic

Role Description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. In this position, you will:

• Help patients navigate financial responsibilities without insurance or insurance not accepted at Cleveland Clinic.
• Prepare estimated costs of services and request deposits for half of the estimated cost of services.
• Discuss with patients their eligibility for the government of Cleveland Clinic Financial Assistance Programs.
• Positively impact the lives of patients and their families, offering a unique opportunity to make a lasting difference in your community and beyond.
• Work remotely from 9:00 a.m. – 5:30 p.m.
• Counsel patients and parties responsible for payment regarding payment responsibilities and options.
• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance.
• Explain financial responsibilities for services received, payment options, and collection procedures to patients and/or parties responsible for payment.
• Contact insurance carriers or other sources and act as an advocate for patients.
• Initiate the process of collecting prepayments due and perform follow-up to ensure maximum collection is achieved.
• Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount, and collections.
• Update and correctly document in the appropriate computer system.

Qualifications

• High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact
• OR Associate’s Degree and two years of experience
• OR Bachelor’s Degree and one year of experience

Requirements

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations, ability to move up to 25 lbs.

Benefits

• Follows standard precautions using personal protective equipment as required.
• Compliance with the influenza prevention program, which includes obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.