[Hiring] National Account Collection Specialist @Coverall

Role Description

The National AR/Collections Specialist is a key contributor to Coverall North America’s Full AR Revenue Cycle team, responsible for managing complex national account receivables with a high degree of accuracy, financial discipline, and analytical rigor. This role is ideal for accounting-minded professionals who excel in B2B collections, contract interpretation, reconciliation, and high-volume data management.

Why Accounting Professionals Will Love This Role:

• A detail-driven accounting professional who values accuracy, documentation, and financial controls.
• Highly skilled in advanced Excel (VLOOKUP, pivot tables, data analysis, reconciliation).
• Experienced in B2B collections, especially within PO-driven or contract-driven billing environments.
• Exceptionally organized, able to manage large volumes of data, deadlines, and customer requirements.
• A clear, polished communicator with excellent written and verbal skills.
• Comfortable interpreting contracts, billing terms, and payment requirements.
• Motivated by improving DSO, reducing aged receivables, and strengthening financial performance.

Key Responsibilities:

• Manage the full AR lifecycle for national accounts, including collections, reconciliation, and resolution of complex payment issues.
• Obtain, validate, and track purchase orders from National Sales and ensure accurate application to all invoices.
• Resubmit corrected invoices with proper PO documentation to support timely customer payment.
• Analyze and reconcile short payments, deductions, unapplied cash, and other payment discrepancies.
• Collaborate cross-functionally with National Sales, National Billing, Cash Application, Support Centers, Master Owners, and National Account Managers to resolve billing and payment issues.
• Communicate professionally with corporate AP departments to verify balances, resolve disputes, and maintain strong financial relationships.
• Document all collection activity using internal systems, Excel trackers, and third-party platforms.
• Utilize procurement and billing portals (Ariba, Coupa, Service Channel, Corrigo, etc.) to upload invoices, retrieve payment data, and manage customer compliance requirements.
• Prepare weekly AR aging reports and support monthly AR/Collections presentations to leadership.
• Assist with month-end close activities, including missed billing follow-up and cash reconciliation.
• Identify process improvement opportunities to enhance accuracy, efficiency, and financial outcomes.
• Perform additional tasks, special assignments, and cross-functional projects as required by management or leadership, including initiatives designed to improve AR performance, streamline workflows, enhance reporting accuracy, or support organizational priorities.

Qualifications

• Bachelor’s degree required (Accounting, Finance, or Business strongly valued).
• 5+ years of commercial B2B AR/collections experience, ideally with national or enterprise accounts.
• Advanced Excel proficiency (VLOOKUP, pivot tables, data reconciliation, data validation).
• Strong understanding of accounting principles, contract terms, and PO-based billing.
• Exceptional written, verbal, and interpersonal communication skills.
• Highly organized, detail-oriented, and able to manage multiple priorities independently.
• Strong analytical and problem-solving abilities.
• Experience with MS Dynamics Finance & Operations Module is a strong plus.
• Experience with third-party procurement platforms (Ariba, Coupa, Corrigo, Service Channel) and proprietary customer portals.
• Proactive, positive, and able to make informed decisions with minimal supervision.

Benefits

• Competitive base salary.
• Career Ladder and advancement opportunities - Company policy of “promote from within.”
• Paid holidays and vacation, personal time off.
• Tuition assistance program.
• Comprehensive benefit package including medical, dental, disability, life, and 401K.