[Hiring] Mortgage Loan Assistant @U.S. Bank

Role Description

This role is designated as U.S. home-based remote.

• Performs a broad variety of administrative support functions for assigned Mortgage Loan Originator(s) up to the time of application submission into Mortgage Operations.
• This support may include:
  • Following up with borrowers for the collection of required documentation.
  • Responding to borrowers' questions related to loan status.
  • Assisting operations partners in relation to specific loan requests.
• Utilizes supplied Marketing tools to assist in growing the assigned Mortgage Loan Originator’s (or Originators’) book of business.
• Actively participates in all required corporate and business line training.
• Responsible for providing excellent customer service that positively impacts the customer experience with U.S. Bank.
• Establishes and maintains good working relationships with other departments within U.S. Bank Home Mortgage and U.S. Bank overall.

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Qualifications

• High school diploma or equivalent.
• Minimum one year of experience in administrative support activities.

Requirements

• Good verbal and written communication skills.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
• Previous sales support experience preferred.
• Previous Mortgage Loan Assistant experience.
• Knowledge of the mortgage processes, including the life cycle of a mortgage file.
• Experience in meeting multiple deadlines with understanding priorities.

Benefits

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.