[Hiring] Mortgage Administrator @Manulife

Role Description

Primarily responsible for the administering of routine residential mortgage portfolio from new loan inception to instructions to notaries. In addition to preparing and processing all mortgage-related transactions and documents, this position requires a high degree of efficiency and organization.

• Set up and administer new mortgage business, including processing related financial transactions, while following bank policies and standards for required information and documentation.
• Address routine queries and promptly respond to and resolve inquiries from internal partners, providing excellent customer service and maintaining collaborative relationships with internal departments.
• Apply strong decision-making and problem-solving skills to influence decisions and maintain accountability for workload and responsiveness, ensuring expectations and standards are met or surpassed in a timely manner.
• Contribute to the team by supporting urgent deadlines, handling unexpected increased volumes, and liaising with the Mortgage Origination and Sales Teams.
• Identify continuous improvement opportunities, share ideas for enhancements and efficiencies, and assist with their implementation.
• Ensure the client experience is a priority.

Qualifications

• General knowledge of residential mortgage business and mortgage underwriting practices.
• Knowledge of mortgage-related provincial legislation.
• Sound knowledge of MS Office programs, such as Word and Excel.

Requirements

• Previous Banking experience is an asset.
• Excellent customer service skills.
• Strong interpersonal skills.
• Excellent written and oral communication skills.
• Proven organization and time management skills.
• Strong attention to detail.
• Ability to work in a high-volume, fast-paced environment.
• Ability to understand and correctly interpret legal mortgage documents.
• Strong Team player.
• Willing to work flexible hours during peak season.

Benefits

• Wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
• Financial education and counseling resources.
• Generous paid time off program in Canada including holidays, vacation, personal, and sick days.
• Full range of statutory leaves of absence.