[Hiring] Money Movement Operations Analyst @Peak Credit Union

Role Description

Supports accurate, timely, and compliant processing, research, and resolution of routine money movement transactions. Provides first-level operational support across assigned payment functions, follows documented procedures and controls, maintains clear records, and escalates complex, high-risk, or time-sensitive matters to the appropriate partners. This is a limited duration position, 11 months maximum.

Where You Will Work:

• Remote role open to candidates residing in Washington (WA) or Oregon (OR).
• Travel is not required.

When You'll Be Working:

• 7am to 5:30pm availability, Monday through Friday.
• Rotating Saturdays, 9:15am to 1:45pm.

Pay Range:

• The target hourly pay range for this position is $20.56 - $23.37.
• The full hourly pay range is $19.73 - $29.59.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training.
• In addition to your salary, compensation incentives are available for the hired applicant.

What You’ll Do:

• Provides first-level support for Money Movement inquiries received through calls, chats, emails, service requests, and other approved intake channels.
• Reviews incoming requests for completeness, urgency, risk, member impact, and appropriate routing or escalation.
• Researchs routine transaction questions and exceptions using internal systems, documented procedures, and established controls.
• Supports assigned ACH activities, including research, setup or change requests, stop payment support, report review, and exception follow-up.
• Supports assigned check, draft, remote deposit capture, and inclearing activities, including research, file support, stop payment support, and exception documentation.
• Assists with wire-related inquiries by gathering required information, reviewing supporting documentation, monitoring request status, and escalating concerns as needed.
• Supports Fedline Advantage, branch cash, foreign currency, and related operational activities by following procedures, tracking requests, and maintaining required documentation.
• Assists with general ledger research and reconciliation support by gathering transaction details, documenting discrepancies, and escalating unresolved items.
• Identifies unusual, suspicious, incomplete, high-risk, or time-sensitive activity and escalates to the appropriate specialist, supervisor, fraud, compliance, or business partner.
• Maintains accurate ticket notes, audit trails, documentation, and service request updates in accordance with department standards.
• Communicates clearly and professionally with members, branches, contact center teams, internal departments, and other business partners.
• Supports daily queue management, backlog reduction, cross-training, and identification of process, documentation, or training improvement opportunities.
• All other duties as assigned.

Qualifications

• High school education.
• A minimum of one (1) year of experience in money movement.
• Experience in a financial institution, operations, branch, contact center, member service, accounting, administrative support, or similar environment preferred.

Requirements

• Basic knowledge of money movement operations, including ACH, wires, checks, remote deposit capture, branch cash, foreign currency, general ledger research, and related payment functions.
• Foundational understanding of transaction research, payment operations, deposit operations, service requests, case management, or similar operational workflows.
• Basic understanding of fraud awareness, internal controls, confidentiality expectations, and regulatory requirements related to financial transactions.
• Ability to follow documented procedures, apply established controls, and recognize when escalation is needed.
• Strong attention to detail with the ability to complete routine processing, research, documentation, and ticket updates accurately.
• Ability to organize work, manage service queues, prioritize time-sensitive requests, and meet established deadlines.
• Clear written and verbal communication skills with the ability to support members, branches, and internal partners professionally.
• Basic analytical and problem-solving skills to review transaction activity, identify discrepancies, document findings, and support resolution.
• Working knowledge of applicable rules, regulations, and internal procedures, including ACH rules, Office of Foreign Assets Control requirements, Regulation E, Regulation CC, Bank Secrecy Act, anti-money laundering requirements, and Fed Reserve processing requirements.
• Ability to learn and use core processing, payment processing, ticketing, case management, and Microsoft Office tools.
• Ability to work collaboratively, adapt to changing priorities, and build operational knowledge through cross-training.

Benefits

• This position is eligible for Full-Time Regular benefits.
• Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision, and life insurance coverage.
• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by the company for the employee only coverage.
• Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA) are available.
• Access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
• Full-Time Regular hired employees receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.
• All benefits except 401k start the first of the month following date of hire.
• Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.