[Hiring] Military Account Resolution Coordinator @The University of Arizona Global Campus

Role Description

The Military Account Resolution Coordinator advises and assists military and veteran students and authorized parties with the educational funding process within a centralized student finance structure. Additional responsibilities include providing information on student finance options and monitoring individual military and veteran student funding levels. The Military Account Resolution Coordinator reports to the Military Financial Services Manager. The position includes providing service to military and veteran students in accordance with all policies, procedures, regulations and best practices for serving military and veteran students, including but not limited to:

• The Department of Defense Memorandum of Understanding (DoD MOU)
• The Department of Veterans Affairs (VA) Principles of Excellence
• The Department of Education’s 8 Keys to Veterans Success
• Specific requirements of each branch of service or VA educational benefit with which the student is affiliated

Duties and Responsibilities:

• Review the Account Receivables Aging - Using provided reports, look for financially at-risk students and consider solutions to help the students reduce their balance with the university.
• Communicate with students and other university staff via phone, email, etc. to provide balance solutions and answer inquiries on educational funding.
• Submitting Ledger adjustments (including military grant corrections) requests to the billing team. Making recommendations to managers for account adjustments when needed solution is not immediately available.
• Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs, as well as the policies governing Military Tuition Assistance and Veterans Education Benefits.

Qualifications

• Excellent customer service skills—verbal communication, phone skills, listening, informing, and customer focus.
• Ability to communicate effectively, both verbally and written, as well as strong interpersonal skills.
• Knowledge of federal financial aid programs and regulations.
• Knowledge of Military Tuition Assistance and Veterans Education Benefits.
• Ability to follow University policies and procedures with good independent judgment.
• Proficient computer skills: Microsoft Word, Excel, Outlook, and PowerPoint which will be highlighted by use of data entry skills.

Requirements

• Bachelor's degree or equivalent advanced learning attained through experience required.
• 1 year of relevant work experience is required.

Benefits

• Outstanding U of A benefits include health, dental, and vision insurance plans.
• Life insurance and disability programs.
• Paid vacation, sick leave, and holidays.
• U of A/ASU/NAU tuition reduction for the employee and qualified family members.
• Retirement plans.
• Access to U of A recreation and cultural activities.
• And more!

Special Instructions to Applicant

The application window is anticipated to close on Tuesday, May 12, 2026 (11:59 PM MST).

Compensation

Rate of Pay: $20.33-$25.41

Compensation Type: Salary at 1.0 full-time Equivalence (FTE)

Grade: 5

Compensation Guidance: The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range represents a full range of career compensation growth over time in this position and grade. The university offers compensation growth opportunities within its career architecture.

To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

The grade range for this position is $20.33-$25.41. Each unit typically sets starting pay between the minimum and midpoint upon hire as reflected in the Rate of Pay field above.

Clery Language

Notice of Availability of the Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.

Paper copies of the Reports can be obtained by contacting the University Compliance Office.

For more information regarding this position, please contact us at [email protected].