[Hiring] Manager, Technical Revenue Accounting @Genesys

Role Description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data, and AI to help organizations deliver more personalized service, improve operational efficiency, and build stronger customer relationships.

We are looking for a Manager, Technical Revenue Accounting to be based in the UK. This role partners closely with the Director of Technical Revenue Accounting and cross-functional teams (Revenue Operations, Deal Desk, Sales, Legal, IT, and Strategic Finance) to evaluate and document non-standard transactions, translating accounting policy into practical guidance.

The Manager plays a critical role in scaling technical accounting support across deal cycles, audit readiness, and cross-functional coordination. This work directly supports the accuracy and integrity of revenue reporting while enabling the business to bring innovative offerings to market with confidence.

Key Responsibilities

• Support the team in maintaining and operationalizing Genesys Revenue and Accounting policies in compliance with ASC 606 and US GAAP requirements.
• Translate changes in accounting standards, interpretations, and business practices into updated policies and practical operating procedures.
• Evaluate new products, business models, and contract structures, then translate accounting conclusions into clear, operational guidance for downstream teams.
• Develop and maintain process documentation for accounting memorandums, ensuring documentation is audit-ready and aligned with Company policy.
• Coordinate with our external auditors for quarterly reviews and year-end audits, including discussing technical revenue accounting issues.
• Strengthen month-end and quarter-end close activities by supporting financial reporting for complex deals.
• Partner with Deal Desk, Sales, Product, Legal, and Finance to assess revenue implications of complex transactions.
• Perform and review detailed technical accounting analyses on complex and financially significant arrangements.
• Review contract assessments, revenue calculations, and memos prepared by junior team members.
• Provide ongoing feedback, coaching, and guidance to improve the quality and efficiency of team deliverables.
• Identify and implement opportunities to leverage AI and automation to improve consistency, efficiency, and scalability across revenue accounting processes.
• Drive adoption of AI-enabled tools for contract analysis, memo drafting, and deal review support across the team.
• Remain flexible and responsive to evolving priorities, taking on additional responsibilities as business needs change.

Qualifications

• Minimum of 6 years of relevant accounting experience with hands-on SaaS/technology experience; prior public accounting / Big 4 experience strongly preferred.
• Deep knowledge and technical understanding of Software Revenue Recognition Accounting — ASC 606 in SaaS business models.
• Recognized professional accounting qualification (e.g., ACA, ACCA, CPA, CA or equivalent internationally recognized qualification) required.
• Confidence and proven ability to communicate both orally and in writing.
• Ability to interact effectively with Sales and Product teams, functional peer groups, and team members.
• Ability to thrive in a rapidly growing and fast-paced global environment.
• Ability to work independently and take ownership of multiple concurrent and diversified tasks.
• Strong analytical problem-solving skills, with a practical solutions orientation and excellent attention to detail.

Desirable Skills

• Preferred experience with Salesforce, Zuora RevPro, and Workday (or similar revenue recognition and ERP systems).
• Bachelor's degree in Accounting, Finance, Economics or a related field, or equivalent professional experience.
• Strong analytical, technical writing, and presentation skills.
• Demonstrated experience with controls and audit processes (SOX experience preferred).
• Advanced Excel skills and familiarity with data tools (SQL, Power BI, Tableau or similar) preferred.
• Proven ability to manage multiple priorities, lead cross-functional projects, and influence without direct authority.

Benefits

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development, and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, and well-being resources.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries.