[Hiring] Manager, CRE Loan Servicing and Asset Management @Onity

Role Description

The Manager will report to a Senior Manager, Commercial Servicing Operations and will oversee a team of Asset Managers and Portfolio Managers overseeing Commercial Real Estate (“CRE”) loans. This team will include 3-10 direct reports. The Manager will share responsibility for hiring, training, and evaluating existing team members. Additionally, the Manager will handle escalated items for both Investors and Borrowers and is expected to fully understand day-to-day CRE servicing responsibilities as well as multiple product types of CRE loans, including Commercial Mortgage-Backed Securities (CBMS), debt fund, and Single-Family Residential (SFR) loans.

• Act as a backup point of contact for other business units at Onity for inter-company projects, system enhancements, and other items as they arise.
• Monitor reports and team performance to proactively identify portfolio risks, employee training opportunities, and engage with staff to ensure that all reporting metrics, contractual obligations, and covenant monitoring requirements are met.
• May have a portfolio of loans assigned for daily workload.
• Adhere to investor servicing guidelines, internal policies, and procedures.

Qualifications

• Demonstrates positive attitude, adds to a positive team morale, and is eager to take on and learn new things.
• Four year degree from an accredited University preferred or equivalent work experience.
• Minimum of 10 years of CRE loan servicing experience required, 1 – 2 years in a leadership position preferred.
• Full understanding of the full CRE loan life cycle from onboarding through Mortgage Satisfaction.
• Prior experience with CMBS, RMBS, SFR Portfolio loans, and/or CREFC reporting requirements is a plus.
• High attention to detail.
• Strong proficiency in Word, Excel, Outlook, CoPilot, and other information processing programs.
• Self-motivated and works independently.
• Ability to perform complex calculations using calculators and systems is required.
• Ability to reason and exercise sound judgment.
• Ability to handle sensitive and confidential information appropriately.
• Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, conflict resolution, and having difficult conversations.
• Previous experience with REALSynergy servicing system is considered a plus.

Requirements

• Must pass the Company’s Background Screening process prior to beginning employment.
• May be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Benefits

• Comprehensive benefits package including medical, dental and vision.
• Up to 3% match on 401(k) contributions.
• Generous paid time off.
• Company-paid life, accident and disability coverage.
• Programs for mental, physical and financial wellness.
• Annual bonus of 15% based on performance and subject to the terms of the Company’s applicable plans.