[Hiring] Manager, Accounts Receivable @Lifepoint Health

Role Description

The Manager, Accounts Receivable (AR) is responsible for providing leadership and oversight of accounts receivable operations within the Centralized Business Office (CBO) for behavioral health services. This role ensures timely, accurate third-party billing, payment posting, and follow-up activities across the operating system, clearinghouse, and denial management platforms. The Manager oversees AR workflows to drive optimal reimbursement performance, including claim resolution, denial prevention and appeals, and accurate adjustment processing. This position plays a key role in managing daily AR operations, monitoring performance metrics, and ensuring compliance with payer requirements, while supporting a high-performing CBO servicing multiple behavioral health facilities.

Qualifications

• Associate’s degree in business administration, healthcare administration, or related field from an accredited school.
• 4 years of experience in medical billing/accounts receivable management required.
• 1 year of experience in behavioral healthcare required.

Requirements

• Ensure staff accurately perform billing, collections, and accounts receivable follow-up for multiple facilities across all payer types.
• Partner closely on accounts receivable strategy, performance, and revenue cycle initiatives.
• Maintain financial integrity of daily operations through continuous monitoring of AR performance, productivity metrics, and workflow efficiency.
• Provide professional, operational, and technical guidance to AR staff; address escalated issues related to payer responses, account balances, and patient or family inquiries.
• Serve as administrator for payer portals and website access as needed to support staff efficiency and security.
• Ensure accurate capture, posting, reconciliation, and maintenance of all financial transactions, adjustments, and balances in alignment with payer mix and acuity across facilities.
• Communicate effectively with Utilization Review departments to ensure timely and accurate exchange of information impacting billing, authorizations, and denials.
• Assign and manage staff work queues through billing software; monitor progress and ensure timely completion of assigned tasks.
• Maintain ongoing communication with facility Business Office Managers to address facility-specific AR issues and operational needs.
• Develop, implement, monitor, and evaluate AR quality assurance processes to ensure compliance with applicable laws, regulations, payer requirements, and internal policies.
• Recommend, develop, and update accounts receivable policies and procedures to support operational consistency and best practices.
• Review and approve all adjustments and refunds to ensure accuracy, compliance, and appropriate documentation.
• Attend, prepare for, and actively participate in weekly accounts receivable review calls.
• Support month-end A/R close activities, including reconciliation, reporting, and variance resolution.
• Participate in the hiring, training, supervision, and performance evaluation of assigned accounts receivable staff.
• Conduct routine audits of collection documentation and notes to assess effectiveness, identify training needs, and address performance or corrective actions as appropriate.
• Always exhibit the company’s core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together.
• Other duties as assigned.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Company Description

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Springstone Behavioral Health team, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®.