[Hiring] Loan Processor / Credit Analyst @D2B

Role Description

We’re an Australian residential mortgage broking business looking for an experienced Loan Processor / Credit Analyst to support our Principal Broker across the full loan lifecycle—from initial assessment through to settlement.

• Approximately 50% of our clients are high-income, self-employed borrowers, requiring strong capability in complex income assessment (company structures, discretionary trusts, sole traders)—not just PAYG.
• This is an execution role, not a sales role. You won’t be prospecting or pitching—but you will communicate directly with clients on operational matters and with lenders throughout the application process.

Responsibilities

• Manage client onboarding via Salestrekker (document collection, follow-ups, data accuracy), Frollo (open banking access), and Whatsapp (client/broker comms).
• Assist clients with platform access and document upload queries.
• Issue compliance documents (credit guides, privacy docs, intro packs).
• Conduct credit checks (Equifax / Access Seeker).
• Assess borrowing capacity using Quickli Pro and lender calculators.
• Identify and prepare top lender options based on policy and servicing for broker review.
• Liaise with BDMs and credit teams to secure approvals and pricing.
• Order and interpret valuations (CoreLogic / Valocity).
• Prepare and lodge complete, submission-ready applications.
• Manage post-submission conditions, MIRs, and settlement workflow.
• Handle top-ups for existing clients (same workflow, re-entry).
• Document processes to build internal SOPs based on live experience in this business.

Qualifications

• 4+ years in an Australian mortgage broking environment (parabroker, processor, or credit analyst).
• Strong understanding of AU lending policy and credit assessment.
• Proven experience with self-employed income analysis (company, trust, sole trader) - can assess self-employed income without hand-holding.
• Clear written and verbal English.
• Ability to communicate directly with lenders and Australian clients on operational matters.

Preferred Skills

• Active use of AI tools in your current workflow (e.g. using Claude, ChatGPT, or similar to draft lender summaries, assess credit policies, or build SOPs).
• Cert IV or Diploma in Mortgage Broking—we’re open to sponsoring the right candidate into this qualification as part of your career development.