[Hiring] Loan Documentation Coordinator @Lower

Role Description

The Disclosure Analyst serves as both an initial and re-disclosure specialist for the various mortgage products and programs offered by Lower.com. This role is responsible for delivering accurate, timely resolutions to support both internal teams and client expectations. Success in this position requires strong attention to detail, efficiency, and the ability to work independently.

Work Hours: 9am - 6pm EST

Work Location: Columbus, OH or remote

Pay: $42,000 plus opportunity for production bonus after first 90 days

What you'll do:

• Accurately enter and manage loan data
• Maintain up-to-date knowledge of Lower’s products and programs
• Participate in ongoing training related to disclosure processes and procedures
• Verify the accuracy of loan applications and supporting documentation
• Review critical documents prior to issuing disclosures
• Manage a pipeline of loan applications with efficiency and accuracy
• Collaborate with loan originators to meet disclosure timelines and resolve issues
• Support operational team members to uphold service and quality standards
• Stay informed of state and federal documentation requirements
• Generate and interpret compliance reports
• Train sales staff on the electronic loan application process

Qualifications

• Prior experience in mortgage processing, loan origination, closing, or quality control preferred
• Encompass experience a plus
• Strong verbal and written communication skills
• Ability to manage multiple priorities and meet deadlines
• Team-oriented with a collaborative mindset
• Positive attitude and adaptability to change
• Exceptional attention to detail
• Professional under pressure and open to feedback
• Experience with Encompass software preferred
• Bachelor’s degree or equivalent experience

Benefits

• Extended benefit offerings including medical/dental/vision, life insurance, short- and long-term disability, 401K with company match, parental leave
• Paid holidays and paid time off
• Discount on home mortgage refinances or purchase